Telephones and Webinars

Desk, Softphone and cell phone information for university faculty and staff. Host a Webinar or Virtual Meeting.

Categories (2)

Zoom

Zoom is a cloud-based videoconferencing and collaboration platform. With Zoom you have the flexibility to create virtual classrooms and invite students to join from their desktop computers, laptops, tablets, and smartphones. Students can also share content from their devices such as PowerPoint presentations, and YouTube videos. Zoom is available to all faculty, staff, and students for academic purposes.

All UND accounts are now automatically created with pro license.
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Telecommunications Training

Online training for the Avaya Cloud Office Desktop App and the J-Series Phone
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Articles (25)

Pinned Article Avaya Cloud Office Single Sign-on

Guide for signing into the Avaya Cloud Office Desktop using Single Sign-on

Pinned Article Installing Avaya Cloud Office Desktop and Mobile Application

Steps to install the Avaya Cloud Office application on multiple operating systems.

Pinned Article J Series Quick Start Guide

This is a Quick Start Guide for features of the J139, J159, and J179

Pinned Article Setting up Avaya Cloud Office for Voicemail and other Notifications to send to Email

How to log into the Avaya Cloud Office webpage and configure your UND phone account to handle notifications for Voicemail, Received Faxes, Missed Calls, and Fax transmission results.

Pinned Article Setting up new J-Series Avaya Phone

This Article provides steps to setup the new J-Series AVAYA phone.

Accessing Paging Devices

Information regarding devices, physical location and digital location.

Call Handling (Adding a User)

Adding alternate users to answer your calls or include them in your phone tree

Call Handling (Block Numbers)

This article provides steps to block calls from unwanted numbers on desktop, web, and mobile platforms.

Call Handling (Call Forwarding)

Enable call forwarding by accessing through Desktop, Web App, Mobile or User Extension Portal.

Call Handling (Call Pickup)

Programming presence keys to allow users to pick up other users calls

Call Handling (Call Recording)

This article shows a user how to record a phone call from within the Avaya Cloud Office desktop application (Softphone.)

Call Handling (Change Phone Ring Order)

Changing the order of how the incoming calls ring and changing the duration of the ring.

Call Handling (Deleting a Phone Number)

Removing users previously allowed to answer calls from an extension

Call Handling (Setting Custom Rules)

Setting custom rules so that calls can be forwarded to other users while your on vacation or out of the office.

Call Handling (Transfer to Voicemail)

Provides direction on how to transfer straight to a users voicemail and how to send an inbound call to voicemail from the J100 series phone.

Call Handling (Transfer)

Basic instructions on transferring an active call using either the deskphone or Avaya Cloud Office desktop/mobile application

Call Handling (Unblock Numbers)

This article provides steps to unblock numbers on desktop, web, and mobile platforms.

Extend Time Allowed to Enter Number J100 Series Phones

The steps outlined in this article will allow the user to enter a phone number and then choose either to initiate the call via picking up the handset or pressing the call button.

Managing Queue Status for Avaya Cloud Office

Provide the steps to change Accept Queue calls status within the Avaya Cloud Office

Message Manager (Queue Management)

Provides guidance on how to utilize the Message Manager permission for call queues in Avaya Cloud Office

Queue Management (Custom Rules)

Instructions on how to set custom rules for Out of Office or Closures for a queue. This includes call forwarding and custom voicemail upload.

Sending a Fax

This article explains how to send faxes through ACO

Voicemail (Change Voicemail Greeting)

Instructions on adding or changing you voicemail greeting

Voicemail (PIN)

Process for Request a PIN for voicemail and the criteria needed for that PIN

Voicemail (Reviewing Voicemail Messages)