Service Catalog

Categories (12)

Accounts and Security

Get help with your UND logins and passwords. Protect your computers and information from viruses and spyware. Report phishing emails, find UND approved anti-virus, review technology policies and procedures, and see how UIT is making the university more digitally secure.

Classroom Support

Our Classroom Support team makes instructional technology in the classroom as convenient and reliable as possible. They manage all general purpose classrooms on campus and provide instructor training for their use.

Computer, Device, and Printer Support

Get help for all of your computers and devices, uPrint or other printing on campus, or check out equipment. Our Service Desk can help you with 3D printing and computer lab issues.

Office 365, Email and Calendars

Get help with Office 365 services including campus email, calendars, and TEAMs. Request shared inboxes, room resources, shared calendars, TEAMs sites, or to add/remove users from shared inboxes. Report an issue with email, calendars or distribution lists/groups.

File Storage and Servers

UND uses Microsoft Office 365 for university email, which also includes cloud storage options like OneDrive and SharePoint. Additionally, there are alternative storage choices available, like Dropbox for Business and U-Drive. Or, you can request a server or shared drive space.

Network and Wireless Services

UND's networks provides secure access to the internet and administrative systems. From here you can register your devices on the networks, get help connecting to the networks, request access, or report issues.

Telecommunications and Videoconferencing

Activations/changes/repairs for telephones, voicemail, cable TV, and data. New/change requests for mobile devices. Schedule videoconferencing IVN rooms.

Professional Services

UIT offers a host of other professional services like project requests, photography, graphic design and digital signage, webinar hosting and document shredding,

Purchasing and Procurement

UIT has software available to UND affiliates for discounted rates, or in some cases, free. We can also facilitate the purchase of college or campus wide hardware and software solutions.

Software and Application Support

Get help with software and applications such as document imaging and management, student and faculty information systems, finance, human resources and procurement systems, library systems, and software installation, troubleshooting and support.

Teaching and Learning

UND offers a wide range of technologies for teaching and learning to meet the needs of faculty, staff, and students. The Instructional Design and Digital Learning office helps to connect faculty with the appropriate technology tools to promote collaboration, enhance communication, and share knowledge for both online and traditional instruction.

Web Services

The Web team provides services related to the UND website, OmniUpdate, Wordpress blogs, My UND App and other web applications.

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Services (2)

Guest Services

Guests can request support for technical issues.

Tech Support Request

The Quick-Ticket Submission option creates a general ticket to UND Tech Support. It is perfect for any issues not found under Service categories. This option allows anyone to get tech support, whether they have a UND account or not, since log in is not required.