From the desktop or web app
- Go to Settings > Phone
- Click Call rules and voicemail
- At the top right, click + Add rule
- To route your calls based on a weekly work- and after-hours schedule, click After hours
- Click Create custom rule to route your calls based on date/time, incoming caller ID, or dialed number.
- Enter a name for your rule, then click Next.
- In the Who should be included in [Rule Name]? window, set the rule’s conditions:
- Click Add a contact or phone number to apply this rule when the incoming caller ID matches specific phone number(s), contact(s), or extension(s).
- Click Add a phone number to apply this rule when the caller dials one or more specific phone number(s).
- Click Add schedule to apply this rule when a call arrives during specific days of the week, time(s) of day, or within a date/time range.
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- Click Next
- Click the Incoming calls dropdown to select how calls will be handled when your specified conditions are met.
- Ring devices: Calls will ring your apps and physical phones.
- Send to voicemail: Calls will route to a voicemail box.
- Forward the call: Calls will forward to an extension or phone number.
- Play announcement: Plays a prerecorded message, then ends the call.
10.Click Next
11.Verify the accuracy of your rule, then click Done.
From the mobile app
- Tap your profile picture at the top left.
- Tap Phone > Call rules and voicemail.
- Tap + Add Rule
- To route your calls based on a weekly work- and after-hours schedule, click After hours
- Click Create a custom rule to route your calls based on date/time, incoming caller ID, or dialed number.
- Enter a name for your rule, then tap Next
- On the Who should be included in [Rule Name]? page, set the rule’s conditions:
- Tap Add a contact or phone number to apply this rule when the incoming caller ID matches specific phone number(s), contact(s), or extension(s).
- Tap Add a phone number to apply this rule when the caller dials one or more specific phone number(s).
- Tap Add schedule to apply this rule when a call arrives during specific days of the week, time(s) of day, or within a date/time range.
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- Tap Next
- Click the Incoming calls dropdown to select how calls will be handled when your specified conditions are met.
a. Ring devices: Calls will ring your apps and physical phones.
b. Play announcement: Plays a prerecorded message, then ends the call
c. Forward the call: Calls will forward to an extension or phone number.
d. Send to voicemail: Calls will route to a voicemail box.
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- Click Next
- Verify the accuracy of your rule, then click Done.