Call Handling (Setting Custom Rules)

From the desktop or web app

1. Go to Settings > Phone 
2. Click Call rules and voicemail
3. At the top right, click + Add rule
4. To route your calls based on a weekly work- and after-hours schedule, click After hours
5. Click Create custom rule to route your calls based on date/time, incoming caller ID, or dialed number.
6. Enter a name for your rule, then click Next.
7. In the Who should be included in [Rule Name]? window, set the rule’s conditions:
   1. Click Add a contact or phone number to apply this rule when the incoming caller ID matches specific phone number(s), contact(s), or extension(s).
   2. Click Add a phone number to apply this rule when the caller dials one or more specific phone number(s).
   3. Click Add schedule to apply this rule when a call arrives during specific days of the week, time(s) of day, or within a date/time range.

8. Click Next
9. Click the Incoming calls dropdown to select how calls will be handled when your specified conditions are met.
   1. Ring devices: Calls will ring your apps and physical phones.
   2. Send to voicemail: Calls will route to a voicemail box.
   3. Forward the call: Calls will forward to an extension or phone number.
   4. Play announcement: Plays a prerecorded message, then ends the call.

       10.Click Next

       11.Verify the accuracy of your rule, then click Done.

From the mobile app

1. Tap your profile picture at the top left.
2. Tap Phone > Call rules and voicemail.
3. Tap + Add Rule
4. To route your calls based on a weekly work- and after-hours schedule, click After hours
5. Click Create a custom rule to route your calls based on date/time, incoming caller ID, or dialed number.
6. Enter a name for your rule, then tap Next
7. On the Who should be included in [Rule Name]? page, set the rule’s conditions:
   1. Tap Add a contact or phone number to apply this rule when the incoming caller ID matches specific phone number(s), contact(s), or extension(s).
   2. Tap Add a phone number to apply this rule when the caller dials one or more specific phone number(s).
   3. Tap Add schedule to apply this rule when a call arrives during specific days of the week, time(s) of day, or within a date/time range.

8. Tap Next
9. Click the Incoming calls dropdown to select how calls will be handled when your specified conditions are met.

a. Ring devices: Calls will ring your apps and physical phones.

b. Play announcement: Plays a prerecorded message, then ends the call

c. Forward the call: Calls will forward to an extension or phone number.

d. Send to voicemail: Calls will route to a voicemail box.