Queue Management (Message Manager)

 

Message Manager

Manage the voice mail messages left for a call queue.

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Inbound phone numbers will be displayed under the From column, they have been edited out of the screen shots for privacy of the number owner.
  1. Log into https://service.cloudoffice.avaya.com using Single Sign-on

  1. In the upper right make sure that Call Queue Management is selected

  1. Click on Messages

  1. From this page you will be able to listen, download, forward, delete and mark as read voice mail messages.

  1. Click on the three vertical dots, this will provide you with the options to download or forward the message.

 

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