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Telecommunications Training
Training by Vector Solutions to provide the basics of using the softphone application and physical desk phones.
Queue Management (Message Manager)
Provides guidance on how to utilize the Message Manager permission for call queues in Avaya Cloud Office
Call Handling (Call Recording)
This article shows a user how to record a phone call from within the Avaya Cloud Office desktop application (Softphone.)
Preparing to work remotely as a faculty/staff
Do you need to work from home? Headed to a conference and need access to your work files? Self-quarantined for illness?