Recording Calls
Recording Calls through Avaya Cloud Office
While on an active call:
Click on More
Click on Record – you will see that the call is being recorded:
Both parties will hear the following message: “This call is being recorded. If you do not wish to be recorded, please disconnect at this time.”
If you wish to stop recording the call, click on
More and Click on
Stop recording
Both parties will hear the following message: “This call has been recorded.”
To access the recordings:
Open Avaya Cloud Office > Click on the phone icon > click on Recordings:
From here, there are options to: Download, Phone, Message, and More (Delete or Block number)
- Download: download the recording
- Phone: call the phone number
- Message: message the number
- More – Delete: delete recording
- More – Block number: block phone number