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Provides guidance on how to utilize the Message Manager permission for call queues in Avaya Cloud Office

Training by Vector Solutions to provide the basics of using the softphone application and physical desk phones.

How to log into the Avaya Cloud Office webpage and configure your UND phone account to handle notifications for Voicemail, Received Faxes, Missed Calls, and Fax transmission results.

Basic instructions on transferring an active call using either the deskphone or Avaya Cloud Office desktop/mobile application

Provides direction on how to transfer straight to a users voicemail and how to send an inbound call to voicemail from the J100 series phone.

This article shows a user how to record a phone call from within the Avaya Cloud Office desktop application (Softphone.)

The steps outlined in this article will allow the user to enter a phone number and then choose either to initiate the call via picking up the handset or pressing the call button.

Provide the steps to change Accept Queue calls status within the Avaya Cloud Office

Steps to install the Avaya Cloud Office application on multiple operating systems.

Guide for signing into the Avaya Cloud Office Desktop using Single Sign-on