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Telecommunications Training
Training by Vector Solutions to provide the basics of using the softphone application and physical desk phones.
Voicemail (Changing PIN)
Providing a guide on how to update the voicemail PIN for Avaya Cloud Office
Queue Management (Message Manager)
Provides guidance on how to utilize the Message Manager permission for call queues in Avaya Cloud Office
Setting up Avaya Cloud Office for Voicemail and other Notifications to send to Email
How to log into the Avaya Cloud Office webpage and configure your UND phone account to handle notifications for Voicemail, Received Faxes, Missed Calls, and Fax transmission results.
Call Handling (Transfer to Voicemail)
Provides direction on how to transfer straight to a users voicemail and how to send an inbound call to voicemail from the J100 series phone.