Deactivating a line

Deactivating a line

Scenario: user has requested deactivation of a line.

User account

1. Log into Avaya Cloud Admin portal service.cloudoffice.avaya.com
2. Click on User
3. Search for User's name or extension
4. Click on the desired user
5. Expand User Details
6. Click Disable button.

Disabled accounts will be deleted within 90 days or when additional licenses are needed.

Limited Extension

1. ACO:

• Phone System > Groups > Limited Extensions > search for extension and document the number
• Devices & Numbers > Phone > Phone Nickname (should be the ATA Port) - document the M- number
• Limited Extension Details > General > Disable

2. ATA Spreadsheet & Login:

• Telecommunications > Campus Infrastructure > Analog ATAs
• Click the tab for the proper ATA M- number
  • Note the IP address for the ATA at the top of the sheet and the login information
• Log into the ATA using the IP address
  • Default user name is admin
  • FXS Ports > Port Settings > select the correct range
  • Verify that the port has the correct information. If it does, remove the SIP User ID, Authenticate ID, and Name
  • Click Save and Apply
• Update the spreadsheet to reflect the change you just made in ATA
  • Remove the Name, ATA Name, Perm DID, User Name, Auth ID, Password, CM Port, and Notes