Deactivating a line

Deactivating a line

Scenario: user has requested deactivation of a line.

1. ACO:

• Phone System > Groups > Limited Extensions > search for extension and document the number
• Devices & Numbers > Phone > Phone Nickname (should be the ATA Port) - document the M- number
• Limited Extension Details > General > Disable

2. ATA Spreadsheet & Login:

• Telecommunications > Campus Infrastructure > Analog ATAs
• Click the tab for the proper ATA M- number
  • Note the IP address for the ATA at the top of the sheet and the login information
• Log into the ATA using the IP address
  • Default user name is admin
  • FXS Ports > Port Settings > select the correct range
  • Verify that the port has the correct information. If it does, remove the SIP User ID, Authenticate ID, and Name
  • Click Save and Apply
• Update the spreadsheet to reflect the change you just made in ATA
  • Remove the Name, ATA Name, Perm DID, User Name, Auth ID, Password, CM Port, and Notes