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Deactivating a line
Scenario: user has requested deactivation of a line.
1. ACO:
- Phone System > Groups > Limited Extensions > search for extension and document the number
- Devices & Numbers > Phone > Phone Nickname (should be the ATA Port) - document the M- number
- Limited Extension Details > General > Disable
2. ATA Spreadsheet & Login:
- Telecommunications > Campus Infrastructure > Analog ATAs
- Click the tab for the proper ATA M- number
- Note the IP address for the ATA at the top of the sheet and the login information
- Log into the ATA using the IP address
- Default user name is admin
- FXS Ports > Port Settings > select the correct range
- Verify that the port has the correct information. If it does, remove the SIP User ID, Authenticate ID, and Name
- Click Save and Apply
- Update the spreadsheet to reflect the change you just made in ATA
- Remove the Name, ATA Name, Perm DID, User Name, Auth ID, Password, CM Port, and Notes