Sending a Fax

How to send fax from Avaya Cloud Office desktop app or web portal

1. Open the app on your desktop or web browser.

2. Click the + icon on the top right and select Send new fax OR Click Fax in the left navigation bar.

3. Then in the left panel, click the + icon next to Fax.

   Note: If you don’t see Fax in the left navigation bar, click More > Fax

4. Click the New fax icon.

   

5. In the popup window, enter your contacts’ phone numbers or names in the To field.

6. In the Cover page dropdown, select a style for your cover page or click Add cover page to choose a template from your computer. If you don't want to use a cover page, click None

7. To add a custom cover page:

• Click Add cover page
• Enter a name for your cover page in the Cover page name field.
• Drag and drop an existing file into the window, or click anywhere in the window to locate a file on your computer, then upload it. You can also click sample.docx to customize and upload a new cover page.
• Click Save. Cover pages are saved so you can use them again.

8. Add additional information under the Notes section (optional).

9. To attach files to your fax, click the Attach files icon and select the files from your computer.

   Note: All your file attachments must be in supported formats with a total size of less than 50 MB.

10. To send the fax immediately, click Send now. To send the fax at a future time:

• Click Send later
• Enter a date and time.
• Click Schedule

How to send fax from profile screen

1. Open the Avaya Cloud Office app on your desktop or web browser. 
2. Click the direct message you want to send a fax in.
3. Click the three-dot More icon to the right of the contact’s name, then select View profile from the dropdown.

4. Click the Fax icon.

5. To add a custom cover page:

• Click Add cover page.
• Enter a name for your cover page in the Cover page name field.
• Drag and drop an existing file into the window, or click anywhere in the window to locate a file on your computer, then upload it. You can also click sample.docx to customize and upload a new cover page.
• Click Save. Cover pages are saved so you can use them again.

6. Add additional information under the Notes section (optional).
7. To attach files to your fax, click the Attach files icon and select the files from your computer.

                Note: All your file attachments must be in supported formats with a total size of less than 50 MB. 

8. To send the fax immediately, click Send now. To send the fax at a future time:

• Click Send later.
• Enter a date and time.
• Click Schedule.

Sending Fax via Department E-Fax

1. Within Avaya Cloud Office desktop app, Click on the monogram in the upper left. It will contain the initials of the currently logged in user.

2. Highlight Switch Account and then select the departmental fax number from the list that displays. Avaya Cloud Office desktop app will reload and the account will have changed.

3. Send fax utilizing the steps at the beginning of this page.