Popular Services
The Quick-Ticket Submission option creates a general ticket to UND Tech Support. It is intended for fast ticket submission and any issues not found under Service categories.
Get help logging into Campus Connection, Blackboard, Microsoft (Office) 365 email, HRMS, UND Wireless Network, and almost all the other systems used at UND.
The Technology Resources team employs information systems, resources, and technologies appropriately and effectively to further the mission of the School of Medicine and Health Services.
Report a Telecommunications issue or request additional services from the Unified Communications Team including mobile (cellular) device and service plan management.
Report issues with UND network connections, submit a network device registration request or request assistance connecting to the UND network for internet and Wi-Fi access.
Report an issue with Multi-Factor Authentication (DUO MFA), request help setting up the DUO app on your smartphone, changing the authentication phone number or other authentication methods or get assistance with hardware authentication tokens.
Report an issue with UND provided computers and devices for Faculty, Staff and Student Employees, lab computers and devices, request re-imaging of existing computers for use within the department, or register connected appliances and devices on the UND network.
Report issues with university supported software and applications or request installation or configuration assistance.
Report an issue with UND Email, request a department email addresses, or get assistance with membership changes, distribution lists, groups, calendars, room resources and GCC High tenant accounts.
Report an issue with Microsoft (Office) 365 Applications, get help with OneDrive, or request creation of a TEAMs site for storage and collaboration.
Students can report issues with the uPrint system and print kiosks or request a refund for jobs that did not print.
Submit an exemption from standard IT security, Email or IT Asset Management policy.
Faculty and Staff can use this service to request shared drive access for new employees, remove access for departing employees, or make changes to access for existing employees with manager/supervisor approval.
Report issues with Omni CMS and webpages, or request new Omni CMS sites, access or URL (website address) redirects.
Faculty and staff, get assistance with printing including the campus-wide uniFLOW cloud solution. Request uniFLOW training, printer consumables, or a new department printer or copier.
Get help and information about purchasing software not covered in the UND Software Store.
Submit approval for events, browse the UND Zoom Event Hub, or request an online only Self-Service Zoom Webinar or get help with the platforms and equipment for a successful and engaging virtual, in-person or hybrid event with a UIT Managed Zoom Webinar.
Report an issue with the GlobalProtect VPN solution, or request help installing or using the VPN to access campus specific resources.
Makerspace services such 3D Printing are available to all UND students, faculty, and staff with a valid U Card.
Request local administrator privileges for a UND computer.
Please use this service to order/procure new devices for your department. University of North Dakota faculty and staff computer purchases must use the University’s designated supplier(s) and conform to a set of University-specified models, and must adhere to the general procurement and technology policies and guidelines of the University.
Report a technology issue in a classroom or other rooms with Audio/Video technology or request assistance using computers and devices in these rooms.
Report an issue with the UND Labs Anywhere (Apporto) Cloud Desktop Solution, or request additional Applications or Virtual Labs.