Get Help with Multi-Factor Authentication (DUO MFA)

 

UND uses DUO Security (Multi-Factor Authentication) MFA to provide you with even better security for your sensitive information.

Multi-Factor Authentication is an online security system for your sensitive and personal information. It requires more than just a password for access. The goal is to create a layered defense for your data so that an unauthorized person finds it more difficult to access. If your password becomes compromised, there will be another level of security to keep your information safe.

As of May 13, 2024 UND Blackboard will require DUO MFA authentication for all Blackboard access.

 

Report an Issue with DUO MFA

Use this service offering to report errors, failures or other existing functions for DUO MFA that are not working as intended such as:

  • Account locked
  • Fraudulent authentication requests
  • DUO prompt not working/displayin
  • Call, push or other notifications not being sent/received
  • Hardware token not working.

 

Submit a DUO MFA Request

Use this service offering to request help setting up the DUO app on your smartphone, changing the authentication phone number or other authentication methods.

 

Request a Hardware Authentication Token

Eligible staff, faculty and students who cannot utilize one or more of the preferred Multi-Factor authentication (DUO) methods can request a hardware token for use as an additional authentication method for DUO.

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Situations in which a hardware token would be necessary include:

  • Restricted areas where mobile phones are not allowed and landline phones are unavailable.
  • Remote or isolated areas with no cellular service, Wi-Fi reception and landline phones are unavailable.
  • You do not own or have access to a mobile/cell phone, tablet or landline phone number for authentication.
  • Other situations where preferred authorization methods cannot be used will be considered on a case-by-case basis.

Search for Answers

Browse for DUO MFA Answers

 
Report a DUO MFA Issue Submit a DUO MFA Request Request a Hardware Authentication Token View DUO's MFA Guide

Related Articles (2)

North Dakota University System (NDUS) will implement multi-factor authentication (MFA/Duo) on Blackboard for faculty and staff on Tuesday, March 5. MFA for students will be implemented on Monday, May 13.
Duo Security is the 2FA provider for UND. 2FA, or two-factor authentication adds a second layer of security to your NDUS/UND account. This article describes how to set up and use Duo with your NDUS/UND account, as well as tips and troubleshooting steps.

Details

Service ID: 28631
Created
Thu 6/28/18 11:25 AM
Modified
Wed 5/15/24 9:42 AM

Service Offerings (4)

Report an Issue with DUO Multi-Factor Authentication
Use this service offering to report errors, failures or other existing functions for DUO MFA that are not working as intended.
Submit a Request for DUO Multi-Factor Authentication Help
Use this service offering to request help setting up the DUO app on your smartphone, changing the authentication phone number or changing the authentication phone number or other authentication methods.
Request a Hardware Authentication Token
Eligible Staff, Faculty and students who cannot utilize one or more of the preferred Multi-Factor authentication (DUO) methods can request a hardware token for use as an additional authentication method for DUO.
Guide to DUO Multi-Factor Authentication
View the DUO guide to using Multi-Factor Authentication