UND uses DUO Security (Multi-Factor Authentication) MFA to provide you with even better security for your sensitive information.
Multi-Factor Authentication is an online security system for your sensitive and personal information. It requires more than just a password for access. The goal is to create a layered defense for your data so that an unauthorized person finds it more difficult to access. If your password becomes compromised, there will be another level of security to keep your information safe.
Report an Issue with DUO MFA
Use this service offering to report errors, failures or other existing functions for DUO MFA that are not working as intended such as: account locked, fraudulent authentication requests, DUO prompt not working/displaying, call, push or other notifications not being sent/received, and hardware token not working.
Submit a DUO MFA Request
Use this service offering to request help setting up the DUO app on your smartphone, changing the authentication phone number or other authentication methods.
Request a Hardware Authentication Token
Eligible staff, faculty and students who cannot utilize one or more of the preferred Multi-Factor authentication (DUO) methods can request a hardware token for use as an additional authentication method for DUO.
Situations in which a hardware token would be necessary include:
- Restricted areas where mobile phones are not allowed and landline phones are unavailable.
- Remote or isolated areas with no cellular service, Wi-Fi reception and landline phones are unavailable.
- You do not own or have access to a mobile/cell phone, tablet or landline phone number for authentication.
- Other situations where preferred authorization methods cannot be used will be considered on a case-by-case basis.
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