Report a Unified Communications Issue
Use this service offering to report errors, failures or other existing Unified Communications services that are not working as intended such as:
- no dial-tone
- no power to phone
- can't receive or place calls
- calls are not forwarding
- calls are going to VM
- an issue with the physical desk phone booting or displaying incorrectly
- unable to log into Avaya Cloud
- unable to install Avaya Cloud
- and more
Submit a Unified Communications Request
Submit a request for Unified Communications Services including:
- Add/Remove/Change a User
- Special call handling (IVR/Call Queues)
- Reset Voice Mail PIN for a multi-line or shared number
- Additional Training and/or documentation
- Physical Location Updates
- and more
Please Note: PIN resets for personal or individual Voice Mail can be done in the Avaya Cloud Office App or the Avaya Web Portal using these self-service steps: Voicemail (Changing PIN)