Get Unified Communications Assistance

Report a Unified Communications Issue

Use this service offering to report errors, failures or other existing Unified Communications services that are not working as intended such as:

  • no dial-tone
  • no power to phone
  • can't receive or place calls
  • calls are not forwarding 
  • calls are going to VM
  • an issue with the physical desk phone booting or displaying incorrectly
  • unable to log into Avaya Cloud
  • unable to install Avaya Cloud
  • and more

 

Submit a Unified Communications Request

Submit a request for Unified Communications Services including:

  • Add/Remove/Change a User
  • Special call handling (IVR/Call Queues)
  • Reset Voice Mail PIN for a multi-line or shared number
  • Additional Training and/or documentation
  • Physical Location Updates
  • and more

 

Please Note: PIN resets for personal or individual Voice Mail can be done in the Avaya Cloud Office App or the Avaya Web Portal using these self-service steps: Voicemail (Changing PIN)
 
Sign in to Avaya Cloud Office Report a Unified Communications Issue Submit a Unified Communications Request

Service Offerings (3)

Sign in to Avaya Cloud Office
Click the Sign In button or visit https://login.cloudoffice.avaya.com/ to start using Avaya Cloud Office online.
Report a Unified Communications Issue
Use this service offering to report errors, failures or other existing Unified Communications services that are not working as intended such as no dial-tone, no power to phone, can't receive or place calls, calls are going to VM, Unable to log into or install Avaya Cloud and more.
Submit a Unified Communications Request
Submit a request for Unified Communications Services including: Shared/Multi-line Voice mail PIN reset, Add/Remove/Change a User, special call handling (IVR/Call Queues), and more.