Popular Services
The Quick-Ticket Submission option creates a general ticket to UND Tech Support. It is intended for fast ticket submission and any issues not found under Service categories.
Report issues with UND network connections, submit a network device registration request or request assistance connecting to the UND network for internet and Wi-Fi access.
Report a Telecommunications issue or request additional services from the Unified Communications Team including mobile (cellular) device and service plan management.
Report issues with university supported software and applications or request installation or configuration assistance.
Report an issue with UND provided computers and devices for Faculty, Staff and Student Employees, lab computers and devices, request re-imaging of existing computers for use within the department, or register connected appliances and devices on the UND network.
Faculty and staff, get assistance with printing including the campus-wide uniFLOW cloud solution. Request uniFLOW training, printer consumables, or a new department printer or copier.
Get help logging into Campus Connection, Blackboard, Microsoft (Office) 365 email, HRMS, UND Wireless Network, and almost all the other systems used at UND.
Report an issue with UND Email, request a department email addresses, or get assistance with membership changes, distribution lists, groups, calendars, room resources and GCC High tenant accounts.
Report issues with Omni CMS and webpages, or request new Omni CMS sites, access or URL (website address) redirects.
Makerspace services such 3D Printing are available to all UND students, faculty, and staff with a valid U Card.
Submit approval for events, browse the UND Zoom Event Hub, or request an online only Self-Service Zoom Webinar or get help with the platforms and equipment for a successful and engaging virtual, in-person or hybrid event with a UIT Managed Zoom Webinar.
Report an issue with Microsoft (Office) 365 Applications, get help with OneDrive, or request creation of a TEAMs site for storage and collaboration.
Report an issue with Multi-Factor Authentication (DUO MFA), request help setting up the DUO app on your smartphone, changing the authentication phone number or other authentication methods or get assistance with hardware authentication tokens.
Get help and information about purchasing software not covered in the UND Software Store.
Report an issue with the GlobalProtect VPN solution, or request help installing or using the VPN to access campus specific resources.
All NDUS Document Management/Imaging System, Perceptive Content (formerly ImageNow), WebNow, and Transform questions, issue reporting, or new development requests.
Submit an exemption from standard IT security, Email or IT Asset Management policy.
Faculty and Staff can discuss with Tech Support recommendations for new computers, software or peripherals for purchase, or start a dialogue around designing or using classroom and other Audio/Video room technology including Digital Signage.
Report an issue with the TeamDynamix work management system, suggest process or function improvements or request additions or changes to User Access, Services, Forms, Workflows and more.
UIT provides Faculty, Staff and Students with check out equipment, such as Windows laptops, Chromebooks, MIFI/Personal wireless hotspots, projectors/screens and more.
Request a change to your UND username (also known as IDM, dotted identifier, NDUS.identifier, user.name and first.last) to reflect your preferred or legal name. Last name changes with the Registrar's Office for students or HR for faculty/staff must show in Campus Connection before submission to IT.
Report a technology issue in a classroom or other rooms with Audio/Video technology or request assistance using computers and devices in these rooms.
Report an issue with DocuSign, or request additional functions or access permissions.