YuJa: Recording & Proctoring - Common Issues & Fixes

Common Issues and Fixes

These troubleshooting fixes are intended to correct issues encountered with the YuJa Software Capture/Recorder and with YuJa Proctoring.

Article Index

What to do if your recording is not uploading:

  • Wait for a few minutes to see if the file upload progresses. Sometimes, the upload may appear to be stuck, but it will upload after a few moments. You can monitor progress in the upload queue window that appears at the bottom-right corner of the screen.
    • Example of YuJa Software Capture Upload Queue (Mac):
      Upload in progress
      A screenshot of the YuJa Software Capture recording upload queue (Mac version) - upload in progress (status bar is empty)Upload completeA screenshot of the YuJa Software Capture recording upload queue (Mac version) - upload complete (status bar is full)
  • If you are using a wireless internet connection, it is recommended that you switch to a wired connection, if possible. This may increase speed and stability.
  • Restart your computer. This may re-initiate upload processes and push the upload to completion.

How to confirm that your recording has uploaded:

  • YuJa will send a system-generated email to the recording creator when a recording has successfully uploaded (including proctoring recordings).
    • Proctor recording emails include the recording course and date/time stamp.
      • Sample email for YuJa Proctoring Recording:
        Hi <Name of Creator>,

        Your proctoring session for <Course Name> on <Date/Time Stamp> has been uploaded

        Yours Collaboratively,
        The YuJa Team
  • If proctor recording has been uploaded to the wrong course, students should contact UIT at 701.777.2222 or submit a ticket.

What to do if your class is not listed in the proctoring menu:

  • Students must access YuJa through their Blackboard course at least one time — this will populate them in the course's roster in YuJa. Once they have been added to the course's roster, that course will appear as an option in the student's proctoring set up menu.
    • To access YuJa through a Bb course: Log in to Blackboard > navigate to the desired course > in the menu on the left, click Tools > on the Tools page, click 'UND YuJa'.  This process will only need to be done once for each class, then the student can initiate the YuJa proctoring process directly from the website or however they wish.
  • In order to use YuJa Proctoring, Faculty must activate this feature for each course. If they have not activated the proctoring feature for a course, that course will not be listed on the student's proctoring setup menu. Steps for this process can be found on our support page.
    • Faculty may be unaware that proctoring is not set up for the course. It is recommended that students contact their instructor if they suspect this to be the case.
    • Administrators can confirm that proctoring has been enabled for the course by logging into YuJa > click the waffle menu > Courses & Groups > search for the course name/number in the menu on the left > click the Edit (pencil) button > check if the 'Enable Proctoring' setting is set to 'Yes'.

Change camera and microphone:

  • Proctoring recordings require the use of: screen capture/recording, a webcam, and a microphone (the webcam and mic can be built-in or external).
  • The desired audio and video device selections must be made before starting a recording.
  • Steps for changing the input selections can be found in YuJa's support articles for Windows and Mac.

Disabling screen saver:

  • Some instructors utilize paper-based exams that result in long periods of time without interacting with computer directly. This can cause the screen saver to activate, which may suspend the recording session. In these cases, it can be important to disable the screen saver -or- extend the time period before the computer's screen saver turns on before beginning the exam. Please see the links below for more information about accessing screen saver settings:

 

 

Contact Us

Chat with Tech Support Submit a Ticket Call 701-777-2222

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