YuJa may run an error in low percentage of Windows 10 devices where the computer services that allow the YuJa Software Center to upload a recording are stopped and require reactivating. The error reads, "The YuJa Software Capture Service does not appear to be running. Without the Service running, your capture will not be uploaded. Please restart the Service through Windows Services or by restarting the computer. If this message persists, please contact support@yuja.com." Below is a screen shot of the error being presented.
This error may be addressed in one of two ways.
- Restart the computer to restart the services.
- Open the Windows Services by searching for "Services" from the Windows search bar. Scroll all the way down to the bottom of the Services list to locate the two YuJa services (YuJa Lifecycle Service and YuJa Software Capture Service), then right-click and select Start for each of those services.
The YuJa services should now be running and the pending recording should begin uploading.