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The YuJa Software Center may encounter an error where the underlying services stop running. This error requires the services to be restarted to allow a YuJa recording to upload.

Archived YuJa recordings can be restored by accessing the video under My Archive in the left navigation of YuJa's My Media area. Users can hover their cursor over the desired video and click Restore. Recordings should be accessible after the restoration process completes in 2-4 days, depending on current processing load of the archive storage service.

Student population into a Blackboard course after enrolling through Campus Connection is not an instantaneous process.  Batch enrollments are processed roughly every two hours between 6am and 6pm, Central Time, and can take about an hour to complete.  Processing times may vary during high enrollment windows.

The timing of Blackboard access and course access may be different for Enroll Anytime (independent study) and non-credit courses as well as certain certificate programs.

Instructors can create groups of students within courses. Groups usually consist of a small number of students for study groups or projects. These groups have their own collaboration areas in the course so that they can communicate and share files.

Your instructor places you in a group or allows you to select the group you want to join. Your instructor chooses which communication and collaboration tools are available to your group.

A listing and description of Blackboard user roles.

This article for students and instructors explains how users can choose which course's notifications they get, as well as the format they receive them in.

How to access the SELFI: Student Evaluation of Learning and Feedback for Instructors, and where to get help.

Troubleshooting steps for students — Did you submit an assignment file in Blackboard, but your instructor is unable to access or open it? Please see the steps in this article to rectify the problem.

Blackboard's Statistics Tracking feature allows instructors to view detailed access/usage statistics for selected content items in their course. This feature must be manually enabled in the settings of each content item you would like to track. It may be turned on after students have already interacted with the item, but the report will not include their previous activity.

Each student's exam attempt has a corresponding 'Test Information' page with detailed access/interaction information: total time elapsed, start date/time, and submission date/time. For more details, see the Access Log (accessible from the same menu). This tool includes the date/time of the student's activity in an exam: test start, question saves, submission date/time, and (approximate) time per question.

Steps to make a Blackboard course or organization available for a specific user.

A Quick-Start Guide Instructors - covering how to set up Microsoft OneNote's integration with your Blackboard course site. Students (and instructors) can collaborate and submit written assignments using this virtual shared notebook. Adjust the settings to provide a private, independent workspace, if desired.

This article contains links to Blackboard's help site for various areas of the student experience in a Blackboard Ultra course.

This article provides links to resources on creating and managing breakout rooms in Zoom. It also provides a brief list of topics to keep in mind when users are looking to implement breakout rooms into their course structure.

You can allow students to submit more than one attempt for an assignment.

Multiple attempts can help students stay on track, raise the quality of assignments, and ultimately improve student success and retention. Students can submit drafts and earn credit on improvements. Inform students which assignments allow multiple attempts, and what the expectations and grading policies are for each attempt.