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Respondus LockDown Browser is a custom browser that locks down the testing environment within Blackboard. When students use Respondus LockDown Browser they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit for grading. Compatible with Mac and Windows.

The YuJa Software Center may encounter an error where the underlying services stop running. This error requires the services to be restarted to allow a YuJa recording to upload.

Steps required for first sign in to new computers, and computers that have been reimaged, as well as checkout machines.

Provides instructions for making Zoom recordings available to users that are not logged into their Zoom accounts.

Instructions to resolve the "Fix It" error seen by students attempting to take a RLDB exam.

Using old/unsupported browsers may cause problems with Blackboard's text editor. Use the included links to check your browser version and update/install, if needed.

How to fix the license renewal problem encountered when updating Respondus 4.

YuJa Proctoring requires a webcam to function. Users may encounter an error message if they do not have one connected.

Required system environment for Apporto.

If you are trying to schedule an appointment with your adviser through Starfish and receive an error: "Online appointments are not available" then that indicates your adviser is not using the Starfish system. 

In this instance, please email or call your adviser.

The latest versions of Microsoft Edge offer the ability to open office files in the browser using Microsoft's Office.com.  When this option is enabled, attempting to open Office documents from Blackboard may result in an HTTP 404 error, or the Word online application opens but displays the message "Sorry, there was a problem and we can't open this document. If this happens again, try opening the Document in Microsoft Word"