Respondus Exam Authoring Tool - 4.0 License Renewal - Known Problem & Solution

The information below refers to an issue with licensing renewal for the Responus Exam Authoring Tool.

Problem

Attempting to update Respondus 4.0 fails. This is because an update to Respondus 4 occurred over a year ago (version 4.0.8) that resulted in a change to the licensing system. If the instructor using Respondus 4 hasn’t updated their application since that time, the renewal for their license won’t work properly. (Fortunately, instructors have been prompted to update older versions of Respondus 4 at least once monthly, so most have done this.)
 

Solution

For instructors who haven’t updated their Respondus 4 application over the past year, the solution is to start the Respondus 4 application and select Help > Check for Update from the toolbar. Once the update is complete, the new licensing will work.

 

Important Note: After August 31, 2019, instructors who haven’t yet updated to Respondus 4.0.8 will need to reinstall the application. That’s because they will no longer be able to start Respondus 4 to use the Check for Update feature.

 


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Details

Article ID: 84751
Created
Mon 8/12/19 4:28 PM
Modified
Wed 5/19/21 4:27 PM

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