Zoom recording error "Recording Meeting does not exist"

By default, Zoom recordings are set to be available only to authenticated users.  Users that attempt to access a non-publicly available video will receive a message saying that the video recording does not exist.  In order to make shared recordings available to users who are not logged into Zoom, the meeting's host will need to follow the steps below:

Zoom application

  1. Log into their Zoom web account at und.zoom.us.
  2. Click on the Recordings tab.
  3. Click on the Share… button for the recording.
  4. Select the share this recording Publicly option.

 share this recording

  1. Click on the Save button that appears after selecting Publicly.
  2. Click on the Done button.

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Article ID: 111087
Tue 6/30/20 2:17 PM
Thu 5/30/24 1:23 PM

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