Switch accounts / Sign in using your UND Zoom account

All Zoom accounts for faculty, staff, and students at UND are automatically created with the Pro-level license. To have the best experience when using Zoom for classes and meetings, you will need to sign in to your UND Zoom account using the SSO (single sign on) option. All other sign in options (Google, Facebook, or email) will only give you access to a free, basic Zoom account that is not associated with UND. Using a basic Zoom account to participate in UND classes or meetings may cause issues, such as time-outs and failure to appear in attendance reports.

To sign out of your personal/free Zoom account, and in to your pro-level UND account, please see the instructions below. Click a link to jump to the correct section:

Zoom Website (Windows & Mac)

  1. Open the Zoom website.
  2. Click your profile picture in the top-right corner, and in the drop-down menu, select Sign Out.Screenshot of the Zoom website > profile picture > the 'Sign out' option is selected with a red arrow
  3. Go to UND's Single Sign On webpage, and click Sign in.Screenshot of the UND-Zoom SSO page. The 'Sign in' option is selected with a red arrow.
  4. This will open UND's Zoom signin page in your browser. For the username, input your firstname.lastname only. Use the same password as your email/Blackboard, and click Sign in.Screenshot of the NDUS SSO page. A username and password have been entered into the login fields.
  5. You are now signed in with your Pro Zoom account.

 

Zoom Desktop Application (Windows & Mac)

  1. Open the Zoom desktop application.
  2. Click your profile picture in the top-right corner — in the drop-down menu, select Sign Out.
  3. Screenshot of the Zoom desktop application > profile picture > the 'Sign out' option is circled in red.On the next page, under 'or sign in with', select SSO.Screenshot of the Zoom desktop application's sign in page. Under 'or sign me in with' section, the SSO option is highlighted with a red arrow.
  4. This will open UND's Zoom sign in page in your browser. Input your firstname.lastname and the same password as your email and Blackboard, and click Sign in.
    Screenshot of the NDUS SSO page. A username and password have been entered into the login fields.
  5. Click Sign In.
  6. A pop-up will appear; click 'Open zoom.us app' to return to the application, signed in with your Pro Zoom account.

 

Zoom Mobile App (Android & iOS)

  1. Open the Zoom app.
  2. In the bottom-right corner, tap More (...).
  3. At the top of the next page, tap the button with your name/email.Screenshot of the Zoom app, opened to the user's 'More' tab, where their profile/account option is highlighted with a red arrow.
  4. At the bottom of that page, tap Sign Out. Then tap Yes to confirm.Screenshot of the Zoom app > 'My profile' menu > near the bottom of the page, the 'Sign out' option is selected with a red arrow
  5. You will be returned to the Zoom app's Welcome page. Click the Sign In button.Screenshot of the Zoom app's login page; the 'Sign in' option is selected with a red arrow.
  6. Select Continue with SSO.Screenshot of the Zoom app's login page. Below the username and password fields, the 'Continue with SSO' option is selected with a red arrow.
  7. Zoom will open the Single Sign On page in your browser. Tap Sign in.
    Screenshot of the UND-Zoom SSO page. The 'Sign in' option is selected with a red arrow.
    Note: If the website fails to load, please return to the Zoom app and confirm that the URL shown below is being used. The first field should only include 'und', and the drop-down menu to its right should say '.zoom.us'.
    Screenshot of the Zoom app's 'Sign In with SSO' page, under 'enter your company domain', confirm that the first field says 'und', and the second '.zoom.us'. In the image, the second item's drop-down menu option is highlighted with a red arrow.​​​​​​
  8. On the next page, log in with just your firstname.lastname username, and the same password as your email and Blackboard.
    Screenshot of the NDUS SSO page. A username and password have been entered into the login fields.
  9. After signing in, click Open to return to the Zoom app.
    Screenshot of the mobile browser, with a pop-up requesting that the user open this page in the Zoom app. The 'Open' option is highlighted with a red arrow.
  10. You should now be signed in with your Pro account. To confirm, use the More (...) menu, and look for the 'LICENSED' tag to the right of your name.
    Screenshot of the Zoom app's 'More' tab, where the user's profile/account tab is visible. To the right of the username, 'LICENSED' appears to denote a successful SSO login. That text has been circled in red for emphasis. 

For more Information, please see Zoom's Sign in with SSO help page.

 

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Details

Article ID: 105934
Created
Wed 4/22/20 1:27 PM
Modified
Thu 5/30/24 1:28 PM

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