Services

ResNet provides assistance with connecting to the campus network along with the following services:

• Assist residence hall students with all network connections
• Virus and spyware removal
• Network login support
• General computer hardware and software questions
• Maintain computer labs in: Wilkerson, Johnstone, and University Place
• Need help? Bring your computer to the ResNet Office for assistance

Hours

Tuesday - Thursday, 4:00 p.m. - 8:00 p.m.
Closed Holidays

Holiday/Spring Break Hours

Open by appointment.

Summer Hours

Open by appointment.

Location

Wilkerson Commons, Room 170

Residence Hall Internet

UND Housing Wireless

Wireless network access is provided by UND Housing. Please see wireless troubleshooting for additional tips on getting connected.

UND Housing Wired

There is one active port in each room. Make sure you are using the active port with your device. To check if its active, plug in a device that has activity lights on the network jack. When you plug in, give it 20 seconds and if you see lights blinking, the port is active.

If you need more then the one port for your room, you can buy a network switch. Make sure you get a switch and not a router. Routers are not allowed in the UND Reshalls as they cause wireless and wired issues if not configured properly. We recommend a Netgear 5 port Gigabit switch from BestBuy or any electronic retailer.

Device Registration

Due to the campus authentication system, some netowrk-enabled devices must be registered with ResNet before they will have full network connectivity. The form link will allow you to register your device such that it may be used on the residential network. Some examples of acceptable devices are:

• Gaming consoles
• Smart TVs
• DVD/Blu-ray players
• Video Streaming Devices

DEVICE REGISTRATION FORM

Gaming Consoles

Xbox, PlayStation, and Nintendo Consoles

Please fill out a Device Registration form. The device should be able to connect once the registration process is complete. Please note that a wired connection may be needed to avoid issues associated with NAT type. Cables are provided free to all students and can be picked up at the ResNet office.

NAT Type Errors

If you receive a message regarding NAT type while playing an online game, please ensure that the device is connected with an Ethernet cable and is not using the wireless. You may need to explicitly configure the device to use the Ethernet in the network settings. If such a message is displayed while connecting with a cable, please contact ResNet.

Apartment Internet Service

Cable Internet service is provided in the university apartments by Midco through UND Housing. Basic Cable service and MidcoNet Xstream are included with rent for all apartment residents. Additional upgrade services are available by contacting Midco at 1-800-888-1300.

Troubleshooting Tips

1. Turn off your computer
2. Unplug the modem from the electrical wall outlet
3. Wait 15 seconds and plug the modem back into the electrical wall outlet
4. Restart your computer
5. Open your Internet browser and visit Midco.com to test your connection

For troubleshooting and assistance with your connection, please call Midco at 1-800-888-1300.

Midcontinent Services Information

• Call: 1-800-888-1300 Press 5, then 1234
• Online: Midco.com
• Visit: 5030 Gateway Drive, Suite B, Grand Forks, ND 58201

Resources

• Connecting to Your Wireless
• TechTips
• Speedtest

Computer Labs

ResNet maintains labs for students to use at the below locations. For labs in a locked location, a key may be checked out at the corresponding service center. To use the lab machines, please login with your NDUS.Identifier.

Every lab includes the following software:

• Microsoft Office
• Chrome
• Firefox
• Read&Write Gold
• Adobe Reader
• VLC Media Player
• 7zip
• Mathematica
• Citrix Workspace
• SPSS

Printing

Printing is available at every lab. For labs that do not include a printer, the default printer on the lab computers will print directly to uPrint.

Lab Locations & Resources

Wilkerson

• 9 PCs
• 1 Scanner

Johnstone

• 5 PCs
• 1 Projector
• 1 Scanner

University Place

• 2 PCs

Acceptable Use Policy

Individuals who use the University of North Dakota computer and network facilities assume responsibility for using these resources in an appropriate manner. Acceptable use of computer and network resources is defined in NDUS Procedure 1901.2: Computer and Network Usage, available at ndus.edu/makers/procedures/ndus and in the Code of Student Life. Misuse of UND computers and network resources may result in termination of access to any or all of these resources without notice to the user. In more serious situations, a computer may be seized by campus or law enforcement authorities. Refer to the ResNet web site located at resnet.UND.edu for notices of any additional policies adopted by ResNet support staff, and also be aware that state and federal laws regulate some types of computer and network usage.

Personal wireless access points are not allowed in the residence halls. Use of personal access points causes interference with the UND provided wireless coverage and will degrade signal for others. Wireless printers also cause interference and cannot be used unless connected via USB to your computer.

As covered under State Board of Higher Education Policy 1901.2 and adopted by the University of North Dakota, ALL users of State Board of Higher Education (SBHE) data processing capabilities are required to comply with the following:

The DNS policy states: The NDUS and HECN will retain ownership and control of nodak.edu and 134.129.x.x. (This means that students are NOT allowed to register domain names to NDUS or HECN IP addresses).

Files, sign-ons, usernames, passwords, and computer output belonging to an individual or to the institution are considered to be personal property. Users shall not examine, change, or use another person's or institutional files, output, or username for which they do not have explicit authorization.

Users shall not deliberately attempt to degrade system performance or capability. Knowledge of systems or special passwords shall not be used to damage a system or file, or to change or remove information without authorization.

The Following activities are prohibited:

1.  Chain Letters: A letter sent to several persons with a request that each send copies of the letter to an equal number of persons.
2.  Spamming: Internet equivalent of junk mail.
3.  E-mail Bombing: Sending repeat messages to other persons many times over to clog their mail boxes and to cause them to waste their time deleting those messages.
4.  Mail Spoofing: Sending mail so as to appear to come from someone other than the actual sender.
5.  Ping Flooding: Shutting down a Internet user or provider by jamming the communications channels.
6.  Packet Sniffing: Putting your network interface card (Ethernet Card) in the promiscuous mode in order to see data destines for other machines.
7.  Password Cracking: Using applications such as crack or crackerjack to do password guessing of servers.
8.  Propagating Trojan Programs such as Netbus or Backorifice to remotely control or change hosts on the network.
9. TCP Spoofing: Making your computer look like a different computer on the network.
10. Smurf Attack: Sending ICMP (ping) data to a broadcast address, all of it having a spoofed IP address of a victim.

Users shall not use the system for any illegal purpose or to enter or send any material that is obscene or defamatory, or material that is intended to annoy, harass or alarm another person which serves no legitimate purpose.

Material of pornographic nature, copyrighted materials, illegal software, and other illegal programs may not be shared on the "Network Neighborhood."

Browsing and/or sharing of pornographic material, or Internet chat of the sexual nature is prohibited on University owned computers.

The Provision of network services from user computers (e.g. BBS, IRC Server, DHCP Server, DNS Server, FTP, POP3, SMTP, WINS Server, Hotline, SNMP) are prohibited. Users who have an academic need to provide such services from their personal computers must have prior written authorization from ResNet before running and such services.

All users shall use software only in accordance with applicable license agreements. Users shall not make unauthorized copes of any software under any circumstances. Duplication of licensed software for any purpose except for backup and archival purposes or when otherwise specifically authorized is prohibited. Users shall not give or transfer software to anyone except other employees of the university system unless they are specifically authorized to do so. All software must be lawfully purchased or acquired.

Use of computer systems and databases shall be limited to the purpose(s) for which access is granted. Use of system or databases for employee's or other user's duties or purposes for which access is granted, is prohibited.

Faculty or other employees or students who violate this policy shall be subject to discipline. Other users who violate this policy may be denied access to the system.

1901.2 can be found at NDUS.edu.

Service Agreement

The University of North Dakota agrees to provide ONE, unlimited use, in-room network connection. The UND Housing Office is not liable for any damage to the resident's/owner's computer or accessories nor responsible for any maintenance or repair to any part of the resident's/owner's computer. Under no circumstances will UND Housing Office be liable to the resident for any special, consequential, indirect or similar damages, including the loss of data arising from the use or inability to use the network as well as from interrupted services.

Network Administrators & ResNet Staff

Network Administrators and ResNet staff will routinely run security scans to prevent unauthorized access and/or misuse of the network. Auditing scans will also be run to determine any services that may degrade network performance.

Contract Termination

The Housing Office reserves the right to discontinue or refuse this service to any student, for the reasons of misuse, conduct, or violations of the above policies.