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Internet and Wi-Fi
UND Wireless Common Troubleshooting
UND Wireless Common Troubleshooting
Tags
wifi
Info!
Residence hall users should refer to the following article for information on trouble connecting to ResNET
https://und.teamdynamix.com/TDClient/2048/IT/KB/ArticleDet?ID=152164
1. Re-onboard your device (not for connections in residence halls)
This process should fix authentication issues.
Go to
wifi.und.edu
and select
JoinNow
to download the
SecureW2
app.
You may need to use your mobile device as a hotspot temporarily for this step.
When the download completes, open the app, saved as
WiFi_University_of_North_Dakota_Wrapper.exe.
Once open click the
Settings
button at the top left. and then
Troubleshoot
,
Flush Old Credentials
. Again go to
Troubleshoot
and select
Restart Wired/Wireless Services
.
Sign in with your NDUS credentials.
Test your Internet connection now.
2. Update network driver
This process should fix connectivity issues.
Search for and open
Device Manager
.
Scroll down to
Network Adapters
and expand it. Look for the device you are trying to update. You will want the
Wifi Adapter
for wireless or the
Ethernet Adapter
for wired.
Note your device names will be different depending on your device and manufacturer. Take note of your manufacturer.
Double click your device and select the
Driver
tab. Note the driver date and version. If its not dated for at lease in 2022 you will need to update it.
Now browse to your manufacturer site. Most of them will work if you go to
support.<manufacturer>.com
.
On the manufacturer's site, search for your driver by searching the model number from the device name in
Device Manager
.
Look for the driver pack for your device. There may be many options. Read the descriptions to make sure you are getting the driver and not just the software pack.
Select the installer for your computer, 32 bit vs 64 bit.
How do I find what version of Windows I am using? Do I use 32-bit or 64-bit?
Download the driver and install it.
Once its installed, check your driver version again (Step 3). If the date changed or the driver version went up, you have successfully updated your driver.
Test your Internet connection now. If you still have issues, contact UND Tech Support at 701.777.2222.
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Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Check out this article I found in the IT - Client Portal knowledge base.<br /><br /><a href="https://und.teamdynamix.com/TDClient/2048/IT/KB/ArticleDet?ID=121530">https://und.teamdynamix.com/TDClient/2048/IT/KB/ArticleDet?ID=121530</a><br /><br />UND Wireless Common Troubleshooting<br /><br />This article is to go over the common troubleshooting steps if you are having issues connecting and staying connected to UND Protected or UND Open networks on Windows.
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