Issues with Chrome Desktop Sharing Extension for First Time Users in Class Collaborate

If for some reason the Chrome Desktop Sharing Extension does not install automatically please follow these steps:

  1. Make sure Chrome is up to date: chrome://settings/help
  2. Restart your computer.
  3. Open Chrome and download the extension from the chrome web store.
  4. Click Add to Chrome.
  5. Check that the Desktop Sharing extension is installed and on in chrome://extensions
  6. Try application sharing in Collaborate Ultra.

Additionally, users can search for the extension in the Google Chrome Extensions store: https://chrome.google.com/webstore/category/extensions > check Extensions > search for Desktop Sharing.  Click the blue Add to Chrome button to add the extension. If the extension is already added in Chrome, you will see a blue Remove from Chrome button.

Check to see if the extension is already installed and/or enabled in Chrome by going to chrome://extensions.

Using an up-to-date version of the Mozilla Firefox browser can be used as a quick workaround if the Desktop Sharing extension is not installing.


Contact Us

Chat with Tech Support Submit a Ticket Call 701-777-2222

Was this helpful?
0 reviews
Print Article

Details

Article ID: 70112
Created
Mon 1/14/19 11:18 AM
Modified
Tue 1/30/24 11:55 AM

Related Articles (3)

If you are using the Class Collaborate tool, you have one room dedicated to your course. It is open for the life of your course. You can't create new sessions.
Class Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Class Collaborate opens right in your browser, so you don't have to install any software to join a session.
Students are allowed 3 to 9 months to complete their self-paced enroll anytime coursework.