UND Office 365 Email

Info! Students, faculty, and staff at UND use the Microsoft Office 365 email system, which is provided by the North Dakota University System (NDUS).

Troubleshoot Email  

Incorrect Password Error

  1. Be sure you are logging in with @NDUS.edu, not @UND.edu.
  2. Use the same password as Campus Connection.

Email login gives white screen

We have found that if you've accessed Outlook.com previously, it may have an issue with an older cookie. The work around for this is to clear your cache, clear your cookies, and then restart your browser.  How do I clear my browser's cache and cookies?

Change my Office 365 email credentials to log in to a different account

  1. Go to: https://login.microsoftonline.com.
  2. Select: + Use another account.
  3. On the Sign in screen, type: [first.lastname]@NDUS.edu
  4. Click Next.
  5. On the NDUS login page, type in your Campus Connection/Blackboard/HRMS password.
  6. Click Sign in

Emails gone after long inactivity

If you don't log in for 180 days, any mail messages stored on the student e-mail server will be deleted, but the account itself will remain. If you log in after a 180-day lapse, you can resume using email services but all your old messages will be gone.

Retrieve email from quarantine, even without a notification email with the list

  1. Go to https://protection.office.com/?hash=/quarantine
  2. You may be asked to log into your UND email and authenticate with Duo MFA.
  3. Select the email(s) you want to retrieve and you will be prompted to release or delete them.

Office 365 email limits

The maximum number of message recipients allowed in the To:, Cc:, and Bcc: fields is 500.  The maximum number of e-mail messages that can be sent from a single e-mail client per minute is 30. The client is identified by the user account.

The maximum number of recipients that can receive e-mail messages sent from a single cloud-based mailbox in a 24 hour period is 1,500.  After the limit has been reached, messages can't be sent from the mailbox until the number of recipients that were sent messages in the past 24 hours drops below the limit. The recipient rate limit applies to messages sent to recipients inside and outside your organization.

Additional limits are:

  • Message size limit     150 MB
  • Subject length     255 characters
  • Files attachment size limit (Outlook)     150 MB
  • Files attachment size limit (Online) 35 MB

Forward all Office 365 emails to another account

  1. Begin by logging into your UND Office 365 account at https://outlook.office.com.
  2. In the top right, select the Setting icon.
  3. Type Forward into the Search Outlook Settings bar and select Forwarding.

Type forward into the settings bar

  1. Check Enable forwarding, enter the address to forward to, and when done click Save.

Click enable forwarding

Info! If you would like to keep a copy of all your messages in Office 365, check the box underneath.
  1. Now, all emails sent to your UND Office 365 account will be forwarded to the account of your choosing.

Contact Us

Chat with Tech Support Submit a Ticket Call 701-777-2222


Article ID: 58510
Mon 7/30/18 1:42 PM
Thu 8/5/21 8:47 AM