How do I clear my browser's cache and cookies?

Clearing your browser's cache or saved website data can help trouble-shoot a number of problems.  

TIP: To find out which browser version you are using.

Chrome

Please visit this page for directions on clearing cache and cookies in Chrome.

Firefox

See Firefox directions on clearing cache and cookies in Firefox. You may need to restart your browser after clearing your cache.

Safari (Mac)

Click on Safari in the menu bar. You may have one of several options that may appear in this menu. 

  • Select Preferences and click on Privacy. Click the Remove All Website Data button and choose Remove Now. You may need to restart your browser after clearing your cache.
     
  • Select Reset Safari. Select Remove All Website Data and click Reset. You may need to restart your browser after clearing your cache.
    • If you have an older version of Safari, you may instead have the option to select Empty the Cache and Remove all cookies and then click Reset.

Safari (Windows)

Click on the gear icon on the far right side of the screen.  You may have one of several options that may appear in this menu.

  • Select Reset Safari.  Select Remove All Website Date and click Reset.  You may need to restart your browser after clearing your cache.
     
  • Select Preferences and click on Privacy. Click the Remove All Website Data button and choose Remove Now. You may need to restart your browser after clearing your cache.

Internet Explorer

Internet Explorer (IE) provides directions on clearing cache (temporary internet files) and cookies.

You may need to restart your browser after clearing your cache.

Edge

Please visit this page for directions on clearing cache and cookies in Edge.


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Details

Article ID: 58539
Created
Mon 7/30/18 2:53 PM
Modified
Fri 6/14/19 9:18 AM