Desk, Softphone and cell phone information for university faculty and staff. Host a Webinar or Virtual Meeting.
Guide for signing into the Avaya Cloud Office Desktop using Single Sign-on
Steps to install the Avaya Cloud Office application on multiple operating systems.
This is a Quick Start Guide for features of the J139, J159, and J179
How to log into the Avaya Cloud Office webpage and configure your UND phone account to handle notifications for Voicemail, Received Faxes, Missed Calls, and Fax transmission results.
Information regarding devices, physical location and digital location.
How to add participants to a conference call using the HUD
This article provides information for Administrators on how to create a Call Queue group in the Avaya Cloud Office system.
Steps to block most incoming robocalls
Adding alternate users to answer your calls or include them in your phone tree
This article provides steps to block calls from unwanted numbers on desktop, web, and mobile platforms.
Enable call forwarding by accessing through Desktop, Web App, Mobile or User Extension Portal.
Programming presence keys to allow users to pick up other users calls
This article shows a user how to record a phone call from within the Avaya Cloud Office desktop application (Softphone.)
Changing the order of how the incoming calls ring and changing the duration of the ring.
Removing users previously allowed to answer calls from an extension
Setting custom rules so that calls can be forwarded to other users while your on vacation or out of the office.
Provides direction on how to transfer straight to a users voicemail and how to send an inbound call to voicemail from the J100 series phone.
Basic instructions on transferring an active call using either the deskphone or Avaya Cloud Office desktop/mobile application
This article provides steps to unblock numbers on desktop, web, and mobile platforms.
The steps outlined in this article will allow the user to enter a phone number and then choose either to initiate the call via picking up the handset or pressing the call button.
Provide the steps to change Accept Queue calls status within the Avaya Cloud Office
How to manage your HUD extensions in the Avaya Cloud app
How to park and retrieve calls in the Avaya Cloud app
Instructions on how to set custom rules for Out of Office or Closures for a queue. This includes call forwarding and custom voicemail upload.
Call queue managers can add, view, and remove members of a call queue in the Avaya Admin Portal.
Provides guidance on how to utilize the Message Manager permission for call queues in Avaya Cloud Office
This article explains how to send faxes through ACO
How to start a conference call in the Avaya Cloud App
How to turn on and access the Heads-up display in the Avaya Cloud app
This article is how to view and manage scheduled Avaya Cloud Video meetings in the Avaya Cloud app
Instructions on adding or changing you voicemail greeting
Process for Request a PIN for voicemail and the criteria needed for that PIN
How to review voicemail messages