Welcome to the IT Service Portal

How can the IT Service Portal help me?

Jump to:
Sign In to the IT Service Portal Sign in with your NDUS credentials for full service and functionality in the IT Service Portal.
Search for Answers Enter search terms to view over 950 Knowledge Base articles for DIY help.
Chat with Us Start a live chat or remote screen share with UND Tech Support.
Submit a Help Request Provide information and we will contact you to help.
Service Catalog Browse for information on specific services.
Some services require you to sign in with your NDUS account username and password. Guests, proctors, preceptors, potential students, parents of students, university affiliates, and alumni without a NDUS account can still Search for Answers, Submit Help Requests, and browse the Service Catalog but may have reduced functionality.

 

Sign In to the IT Service Portal

Click sign in

To receive full services, UND students, faculty, and staff should Sign In to the IT Service Portal with your NDUS account username and password.

Login screen for IT service portal

Search for Answers

Search bar

Simply type what you are looking for into the search bar to view all the services and knowledge articles containing your search term. As our Knowledge Base continues to grow, more search results will become available.

Chat with Us

Chat with us button

Click the Chat with Us button to connect with UND Tech Support in a live chat. Our chat uses your browser as a messaging system and if needed, lets us start a screen share to better troubleshoot and assist with your issues. This feature is only available during UND Tech Support Hours.

Submit a Help Request

Submit a help request button

How do I submit a Help Request?

  1. From the IT Service Portal homepage, you can click Submit a Help Request and then Request Service.

  2. Or, click Request Service from within any service located in the Service Catalog.

Click request service

  1. Fill out the form fields to the best of your ability. *Some fields are required.

  2. Complete the Verification Code and click the Request button.

Request button

  1. You will receive a confirmation message with options to continue.

Conformation, request created successfully

  1. You will also receive an email confirmation of your Request.

How do I comment or reply on a Help Request?

Email

You can comment or reply to your Help Request by clicking one of the links found at the bottom on the Help Request email or by just replying to the email.

Links at the bottom of help request email

IT Service Portal

  1. Sign In to the IT Service Portal with your NDUS account username and password.
  2. From the top navigation, select Services and then Ticket Requests.

Select services then ticket requests

  1. You will see a list of all of your IT Service Help Requests. Click the Title view more details, comment, add attachments, etc.

How do I see the status of my Help Requests?

  1. Sign In to the IT Service Portal with your NDUS account username and password.
  2. From the top navigation, select Services and then Ticket Requests.

Select services then ticket requests

  1. You will see a list of all of your IT Service Help Requests. Click the Title view more details, comment, add attachments, etc.

Service Catalog

Click service catalog

Browse all the services UIT provides in the Service Catalog broken down by categories for more specific information or request types. Click Service Catalog to begin browsing all UIT has to offer. 


Contact Us

Chat with Tech Support Submit a Ticket Call 701-777-2222