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This article contains the contact methods available to seek direct assistance from YuJa's Support team.
Each student's exam attempt has a corresponding 'Test Information' page with detailed access/interaction information: total time elapsed, start date/time, and submission date/time. For more details, see the Access Log (accessible from the same menu). This tool includes the date/time of the student's activity in an exam: test start, question saves, submission date/time, and (approximate) time per question.
Instructors may follow these steps to enable SafeAssign (an automatic plagiarism scanner) for any written assignment in Blackboard.
This article explains the different types of feedback available in Blackboard and provides a walk-through of how students can access them.
NEW KNOWN ISSUE / PROBLEM with the Exam Feedback feature in Blackboard. There has been a change to the feedback functionality, and this may present a challenge to exam integrity. Please see the following article for a description of the problem, and proposed work-arounds.