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How to get help with Starfish.

Steps to complete surveys in Starfish.

As advisors, Starfish currently sends you an immediate notification email when one of your students receives 3-5 flags, 6+ flags, or an Early Alert No Show flag in a course. You will now also be receiving a daily summary/digest email with the specifics of any course flags raised the previous day for all of your students. (This will make it easier to note the details about flags without logging into Starfish.)

In order for your Outlook calendar to sync with your Starfish calendar, the UND Starfish account must have access to your Outlook calendar and mailbox.  Submit a ticket to University IT and in this ticket, give permission to allow Starfish and Outlook to read each other. You can still use the Starfish calendar without this access; however, without it, your Starfish and Outlook calendars won’t sync with each other.

Starfish Retention Solutions is a system which assists with student retention, by identifying risk factors and connecting students with resources and support to help students achieve their academic goals.

If you are trying to schedule an appointment with your adviser through Starfish and receive an error: "Online appointments are not available" then that indicates your adviser is not using the Starfish system. 

In this instance, please email or call your adviser.