UND Wireless Common Troubleshooting

1. Re-onboard your device

This process should fix authentication issues.

1. Go to wifi.und.edu and select JoinNow to download the SecureW2 app.

• You may need to use your mobile device as a hotspot temporarily for this step.

2. When the download completes, open the app, saved as WiFi_University_of_North_Dakota_Wrapper.exe.

3. Once open click the Settings button at the top left. and then Troubleshoot, Flush Old Credentials. Again go to Troubleshoot and select Restart Wired/Wireless Services.

4. Sign in with your NDUS credentials.
5. Test your Internet connection now.

2. Update network driver

This process should fix connectivity issues.

1. Search for and open Device Manager.

2. Scroll down to Network Adapters and expand it. Look for the device you are trying to update. You will want the Wifi Adapter for wireless or the Ethernet Adapter for wired.

• Note your device names will be different depending on your device and manufacturer. Take note of your manufacturer.

3. Double click your device and select the Driver tab. Note the driver date and version. If its not dated for at lease in 2022 you will need to update it.

4. Now browse to your manufacturer site. Most of them will work if you go to support.<manufacturer>.com. 
5. On the manufacturer's site, search for your driver by searching the model number from the device name in Device Manager. 
6. Look for the driver pack for your device. There may be many options. Read the descriptions to make sure you are getting the driver and not just the software pack.
7. Select the installer for your computer, 32 bit vs 64 bit.

• How do I find what version of Windows I am using? Do I use 32-bit or 64-bit?

8. Download the driver and install it.
9. Once its installed, check your driver version again (Step 3). If the date changed or the driver version went up, you have successfully updated your driver. 

10. Test your Internet connection now. If you still have issues, contact UND Tech Support at 701.777.2222.