Report an Issue with DUO Multi-Factor Authentication

Use this service offering to report errors, failures or other existing functions for DUO MFA that are not working as intended.

Please select the DUO MFA issue/s you are experiencing:

Account locked message displayed

Receiving Fraudulent Authentication requests

DUO login prompt is blank/white or not displaying

Call, push or SMS notification not sent/received

Hardware Token not working/Needs to be resynced

Hardware Token has no display

Hardware Token has been lost

Other (please detail below)

Please briefly describe the DUO MFA issue you are experiencing:

What are you using to log into the system or application?

What are you using to log into the system or application? Web browser on a Mac, PC or Chromebook Phone or other Mobile device

What type of device are you using?

iPhone

iPad

Android phone

Android tablet

Other

Please detail the type of device you are using:

What web browser are you using?

Google Chrome

Mozilla Firefox

Microsoft Edge

Safari - Apple

Other

Please list the name of the web browser you are using:

Additional Details:

Any additional details that you feel may aid in resolving your issue.

Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.

Attach a screenshot of the login page or error message here (if applicable):

Attach a screenshot of the login page or error message here:

Browse...

Other Fields

Your name

Your first name

Your last name

Your email address