Find ProctorU help

Support for Faculty

1. Knowledgebase articles and web resources- Instructions for posting/updating exam details in ProctorU
   • Setting up Proctored Exams in Blackboard with ProctorU
   • Adding a Single User Exam in ProctorU (to allow a student to take the exam during a different time window)
   • Exam Proctoring on Teaching Transformation and Development (TTaDA) web site 
2. ProctorU Faculty Contact - Provide training for processes above, check to make sure tests are active and available for student scheduling, and answer questions about issues with current exams (help looking into incident reports, student complaints, etc.)
   • Carissa Knapp - caknapp@proctoru.com
3. ProctorU Faculty Support
   • 1-855-772-8678 (select option 2)
   • ProctorU Live Chat - This option is best for urgent issues
   • Submit a support ticket
4. Teaching Transformation and Development Academy - Questions about setting up Blackboard exams and other escalated issues
   • 701-777-2129
   • Submit ticket

Support for Students

1. Knowledgebase articles and web resources - Student instructions for getting started with ProctorU
   • Create a ProctorU Account or Sign-In to ProctorU
   • How do I get started using ProctorU?
   • How Do I Cancel a ProctorU Test?
   • How do I prepare for a PDF exam with ProctorU?
   • Proctoring for Online Semester-Based Courses web page
   • Proctoring for Self-Paced Enroll Anytime Online Courses web page
2. ProctorU Support Contact
   • 1-855-772-8678
   • Submit a support ticket
   • ProctorU Help Center
   • ProctorU Live Chat - This option is best for urgent issues