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Check out this article I found in the IT - Client Portal knowledge base.<br /><br /><a href="https://und.teamdynamix.com/TDClient/2048/IT/KB/ArticleDet?ID=87434">https://und.teamdynamix.com/TDClient/2048/IT/KB/ArticleDet?ID=87434</a><br /><br />See Which Version of Windows You're Running<br /><br />Need to know if you are using a Windows 10, 64-bit? Or Windows 7, 32-bit?