There can be a few reasons a user is "locked out" of their NDUS account:
- Users that have sent multiple Duo push or call notifications that went unanswered will lock the account.
- Users that have entered the incorrect login information or had failed logins ten (10) times within a ten (10) minute period will be locked out of the system for ten (10) minutes.
- A user's account may have been deprovisioned as per UND policy immediately after staff or faculty leave the university, and 18 months after students were last enrolled.
- If UND Cybersecurity believes your account to be compromised by a stolen password, they may lock the account and require users to call and confirm their ID.
- Passwords changed by the UND Help Desk or NDUS Help Desk will expire (lock) in three (3) days and should be reset by the user within that time.
- Users can change their NDUS.identifier (aka, "user.name") password at any time through the North Dakota University System portal, but are limited to once a day.
If you've been locked out of your account for any reason, please contact UIT for assistance at 701.777.2222