Residential Hall Network Support Process UIT Support Process - If students call UIT helpdesk, once confirmed that issue is network related, UIT Helpdesk Team can do one of the following: o Open a ticket and send to Apogee by emailing support@apogee.us o Conduct a warm transfer to Apogee helpdesk by calling 1-866-526-9251 o Send user to a chat in the lower right at http://und.apogee.us To conduct a warm transfer: - Click Transfer - Dial 1-866-526-9251 - Click Ask first. - Wait for the person to answer, provide the background then transfer the user. Any questions or concerns related to the SLA, contact unified communications