Get Assistance with Account or Password Issues

What is your username?

Please enter the username claimed when you were hired or once your enrollment was accepted. This is also known as a user.name, or NDUS.identifier account and is typically your "firstname.lastname" however it can contain middle initials or numbers to make it unique only to you.

What is your student or staff EMPLID?

Please enter the 7 digit EMPLID assigned when you were hired or when your enrollment was accepted. Please note: Some EMPLID numbers are six digits with a preceding "0" (zero).

What system or application are you trying to access?

Please select the system or application you are trying to access from this list, or select the option for "Other system, application, or web page".

Please list the name or the URL for the system you are trying to access:

The name of the system or the URL to the login page you are using can help Tech Support determine more about your account issue.

Please list a Non-UND email address we can use to contact you:

Please add a non-UND email address (such as @gmail.com) as an alternative contact method.

Please describe the login issue you are experiencing:

Please list any errors, messages or steps leading to the issue being experienced with the login process.

If the issue you are experiencing appears related to your DUO MFA account select the potential issue below:

If you are never prompted for DUO authentication or if it appears to be working do not select any of these options.

Account locked message displayed

Receiving Fraudulent Authentication requests

DUO login prompt is blank/white or not displaying

Call, push or SMS notification not sent/received

Hardware Token not working/Needs to be resynced

Hardware Token has no display

Hardware Token has been lost

Other (please detail below)

Please briefly describe the Duo MFA issue you are experiencing:

What are you using to log into the system or application?

Web browser on a Mac, PC or Chromebook Phone or other Mobile device

What type of device are you using?

iPhone

iPad

Android phone

Android tablet

Other

Please detail the type of device you are using:

What web browser are you using?

Google Chrome

Mozilla Firefox

Microsoft Edge

Safari - Apple

Other

Please list the name of the web browser you are using:

Attach a screenshot of the login page or error message here:

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To ensure the safety of your account we are not able to verify identity for account resets over chat or email.

If you need your account password reset, once you have submitted this ticket please call UIT Tech Support at 1.701.777.2222 and refer to the ticket number so we can verify your identity over the phone.

Your name

Your email address

Your phone number

Get Assistance with Account or Password Issues

To ensure the safety of your account we are not able to verify identity for account resets over chat or email.

If you need your account password reset, once you have submitted this ticket please call UIT Tech Support at 1.701.777.2222 and refer to the ticket number so we can verify your identity over the phone.

Other Fields