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Report common technology related incidents and issues that cause unexpected interruptions to work and learning activities or submit a request for IT assistance, access, or other IT services.
Title
A short description of your issue.
Not sure what you need? Use one of the options below to contact us directly:
- Call us at 701-777-2222, we can take your call 24/7.
-
Start a chat
during our on-site hours found
here
.
- Vist our service desk during our on-site hours found
here
.
Choose the category that best relates to your issue or request:
Choose the category that best relates to your issue or request. This will help us assist you more quickly.
Choose the category that best relates to your issue or request:
Accounts & Password - Get assistance with logins, passwords and access changes for UND accounts
Computers & Software - Get assistance with computers and software
Blackboard & Academic Technologies - Get assistance with technologies related to teaching & learning
Classrooms & Conference Room Technology - Get assistance with classroom technologies
Printing - Get assistance with printing for faculty, staff, or students
Internet & WIFI - Get assistance with issues related to the UND network and connectivity
Security Concerns - Get assistance with cybersecurity related issues or reports
Accounts & Password issues or requests:
Choose the category that best relates to your issue or request. This will help us assist you more quickly.
Accounts & Password issues or requests:
Forgot password / locked out
Account disabled or expired
Can’t access specific system (Email, Campus Connection, PeopleSoft, etc.)
Account permission / access request
Having trouble setting up an account
Multifactor Authentication - Duo, Bypass Code, Add a Device
I need to change my username
Other (Ask a question, get information, etc.)
Computers & Software issues or requests:
Choose the category that best relates to your issue or request. This will help us assist you more quickly.
Computers & Software issues or requests:
Computer issues (won't turn on, slow performance, functionality issues)
I need a computer re-imaged / wiped / setup for new employee
Software not working (freezing, crashing, slow)
I need software installed
License issues (expired / missing)
Global Protect VPN (Not working, need access)
Other (Ask a question, get information, etc.)
Blackboard & Academic Technologies issues or requests:
Blackboard & Academic Technologies issues or requests:
Course visibility issue
I can't access Blackboard
Assignment issues (Submission, upload issues, etc)
Course grading issue
Video recording (Yuja, Voicethread, etc)
Exam software (Honorlock, Proctor U, Lockdown Browser)
Survey & Research Tools (Qualtrics, Vevox, etc)
Other (Ask a question, get information, etc.)
Classrooms & Conference Room Technology issues or requests:
Classrooms & Conference Room Technology issues or requests:
Projector / display not working
No sound or microphone issues
Zoom or Teams issue
Control panel / touchscreen not working
Blackboard issue
Other (Ask a question, get information, etc.)
Printing issues or requests:
Printing issues or requests:
Staff & Faculty (uniFLOW)
Students (uPrint)
3D Printing
Other Printing
Internet & WIFI issues or requests:
Internet & WIFI issues or requests:
No connection / can't connect
Slow speeds / poor performance
Reliability (disconnects and reconnects intermittently)
I need to whitelist a UND device
Network Outage
VPN Issue (Global Protect)
Other (Ask a question, get information, etc.)
Security issues or requests:
Security issues or requests:
Report a security issue or incident
Lost or stolen device
Suspicious account activity
I have a virus or malware on my device
Report a phishing or fraudulent email
Admin access request
Other (Ask a question, get information, etc.)
Which system are you having trouble accessing?
Choose the category that best relates to your issue or request. This will help us assist you more quickly.
Which system are you having trouble accessing?
UND Email
Blackboard
Campus Connection
Adobe
Employee-Self Service (PeopleSoft, HR, Finance, etc.)
Microsoft 365 (Teams, OneDrive, Word, etc.)
Other
Account permission access requests:
Choose the category that best relates to your issue or request. This will help us assist you more quickly.
Account permission access requests:
Email delegate access
Shared inbox access (Department email, shared email, etc)
Shared Drive Access
Microsoft Teams Access
Local Admin Access
Other (Ask a question, get information, etc.)
Blackboard issues or requests:
Choose the category that best relates to your issue or request. This will help us assist you more quickly.
Blackboard issues or requests:
Course visibility issue
I can't access Blackboard
Assignment issues (Submission, upload issues, etc)
Course grading issue
Video recording (Yuja, Voicethread, etc)
Exam software (Honorlock, Proctor U, Lockdown Browser)
Survey & Research Tools (Qualtrics, Vevox, etc)
Other (Ask a question, get information, etc.)
Duo Multifactor Authentication issues or requests:
Choose the category that best relates to your issue or request. This will help us assist you more quickly.
Duo Multifactor Authentication issues or requests:
I need a bypass code
Add a new device
I lost my authentication device
Yubikey
Other (Ask a question, get information, etc.)
Attention: Please
do not
include any personal information (like passwords, social security numbers, or financial details) in your support tickets. This helps us keep your data safe.
Additional Details:
Any and all additional information you can provide to help us assist you.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Other Fields
Your name
Your first name
Your last name
Your email address