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Training by Vector Solutions to provide the basics of using the softphone application and physical desk phones.

Copy Blackboard calendar events to your external/personal calendar: Follow these steps to automatically send scheduling information from Bb to any 3rd-party calendar that accepts .ics URLs as a source. Once it's configured, you can see all of your events in one place and be informed about upcoming Bb due dates without logging in. NOTE: Refresh rate depends on 3rd-party calendar, updating once every 1-24 hours. Not every class uses Bb calendar. Events only copy *from Bb to the external calendar.

Basic instructions on transferring an active call using either the deskphone or Avaya Cloud Office desktop/mobile application

Provides direction on how to transfer straight to a users voicemail and how to send an inbound call to voicemail from the J100 series phone.

Find links to apply to UND.