BitDefender FAQ

What is BitDefender? 

BitDefender is an Endpoint Security anti-virus software. You can find out more information on their BitDefender product website.

Who is affected?

Anyone using a UND-owned computer will have BitDefender installed. This includes office computers, both on and off campus. If you are an adjunct faculty or staff member using a UND-owned computer that does not visit campus, please contact UND Tech Support to make arrangements to receive this very important software.

What happens now?

If BitDefender has already installed successfully on your UND-owned computer, there is nothing further you need to do. Faculty and Staff with UND owned computers located off campus should contact UND Tech Support at 701.777.2222 to get this critical security software installed.  

What's the plan to finish the BitDefender rollout?

The UIT team is instituting very specific maintenance windows for future software deployments, potentially resulting in regular monthly update maintenance. These times would exclude business and class times during the week. At this time, we plan to finish the BitDefender software rollout on the night of Monday, September 24, 2018. Deployment for Faculty and Staff computers are scheduled to take place between 6 PM and 7 AM Monday through Friday. Software deployments are scheduled to take place between 10 PM and 7 AM to avoid interruption of classes.

Are there any known issues with this software deployment?

There have been a very few instances of the installation not completing and continually prompting a computer restart. If you experience this issue, please contact UND Tech Support so we can document and troubleshoot this issue.

Details

Article ID: 59932
Created
Wed 8/8/18 4:08 PM
Modified
Fri 9/21/18 9:10 AM