Articles (8)

Pinned Article Welcome to the IT Service Portal

Welcome to the IT Service Portal where you can log into get the IT help you need quickly and easily. The portal lets you Search for DIY help, start a live chat with UND Tech Support, submit a Help Request to have us contact you, or browse our extensive catalog of provided services. This article gives step-by-step instructions showing how to do each.

Pinned Article What is the process for publishing Knowledge Base Articles?

1. Become a SME
2. Create and submit your article
3. Make revisions and edits
4. Approval and publication

How do I navigate TeamDynamix Knowledge Base Management?

This article goes through the TeamDynamix Knowledge Base menu for basic KB management.

How do I set up a Knowledge Base management ticket queue on my TeamDynamix Desktop?

This article shows step-by-step instructions to show active Knowledge Base tickets on your TeamDynamix Desktop.