Internal Article
The info contained in this article is for UIT use only.
It should not be shared with students, faculty, or staff!
If you receive a ticket related to a proxy account, please forward the request to ITOD for assistance. These requests should not be handled locally and should be escalated using one of the following methods:
- Email the request details to ndus.helpdesk@ndus.edu
- Student name and/or EMPLID | Proxy email (prxy.name) | What this issue is (include any error codes)
- Transfer the caller directly to the ITOD Help Desk at 1-866-457-6387
Please be aware that proxy accounts may also be referred to as delegate access. Users may use either term when submitting a ticket or calling for support. Any request involving proxy account access, delegate access, or related permissions should be routed to ITOD for review and processing.
When escalating the request, include as much relevant information as possible to help ITOD assist the user efficiently.