ResNet by Boldyn - WiFi for the Residence Halls

Boldyn is the new network services contractor at UND. They have partnered with UIT to provide wired and wireless network/internet access to students in the residence halls. This change offers several benefits over the previous network.

Go to und.apogee.us to get started!

Personal Area Network (PAN)

Your Personal Area Network is a private network for your devices. This is a secure network where your devices will be able to interact with all your devices added to your account. Up to 10 simultaneously active devices.
This will enable you to enjoy the benefits and functionality you would have in a home or small office network.
You will be able to access your printer and print from your devices, pair any smart devices to devices added to your account and take advantage of the functionality of all the internet of things (IoT).
When you register a device and connect to the network with your WiFi Password (PSK), your devices are automatically grouped together.
After all of your devices are connected to WiFi, connect them the same way you would at home – they can "see" each other on the network.

PLEASE READ: Apple mobile devices having connection problems

Question: Why is my Apple phone or tablet not able to connect?
Answer: Some iOS versions are having WiFi connection issues when using Private WiFi addresses. The problem is resolved by turning off Private WiFi addresses and logging into the portal to register the device. See below for how to do this.

Question: Turn off Private WiFi Address on Apple devices
Answer:

From the list of available networks, find the "Start Here" Network.
Turn off the Private WiFi Address feature for this network.
You may need to click on "View more" on the network page for some devices.
Now you can connect to the "Start Here" network with this device and add it to your account.
IMPORTANT: Also turn off Private WiFi Address setting when connecting to the "5G" or "2G" networks to ensure your device will be recognized.

Get Connected

Question: If this is your first time on-site, from this device
Answer:

Click the "Sign In" button and enter your school-provided credentials to create a new account.
The next page will show you your WiFi Password or Pre-Shared Key (PSK) - copy this.
Complete the Account creation process. Sign out of the portal.
Go to the Wireless settings on your device and connect to the “MyResNet 5G” SSID. (Only Select “MyResNet 2G” if 5G does not show up.)
Join the SSID with your WiFi password and click to auto-join this SSID.
To add more devices to the network, simply go to the wireless settings on each device and repeat steps 4 and 5 above.
If you connected originally via the “Start Here” network, go to your device WiFi settings and choose to Forget that network.

Question: If you are a visitor on-site
Answer:

Select the "Guests and Visitors" button above for internet access with this device.
Accept the Terms and Conditions for internet use and submit.
Note that visitors may have stricter limits on bandwidth than resident users.

Question: Set up your account while not on-site
Answer:

Click the "Sign In" button above and enter your school-provided credentials to create your account.
The next page will show you your WiFi Password or Pre-Shared Key (PSK) - copy and remember this.
Complete the Account creation process and sign out of the portal.
When you arrive on campus:
- Go to the Wireless settings on your device and select the “MyResNet 5G” SSID. (Only Select “MyResNet 2G” if 5G does not show up.)
- Join the SSID with your WiFi password and click to auto-join this SSID.
- To add more devices to the network, simply go to the wireless settings on each device and repeat the previous two steps to connect.
- You can return to the portal at any time to add/change/manage your account and devices.

Question: Connect Gaming Consoles and other devices
Answer:

Find your Wi-Fi Password or Pre-Shared Key (PSK) - you may have the Get Connected email with this, or can log into your account to find it.
Go to your device's Wi-Fi Settings and select the "MyResNet" network. Enter your Wi-Fi Password/PSK to connect.
If your school has ports for wired connections, you must log in, click “Add Device” and enter the MAC address of the wired device in order to register it.
This section applies to Xbox and PlayStation products, as well as other families of gaming devices.

Login FAQ

Question: How do I retrieve my username and password?
Answer: If you are a current student, your login credentials have been provided by the school. You will need to go to the appropriate school-owned portal to request your username and password.

My Account

Question: How many devices can I have active at once?
Answer: Your account will be allowed a limited number of active devices at one time. When you log into your account you will see the current number of connected devices and maximum active devices allowed on your home page. You will not be able to connect more devices simultaneously than your maximum limit. Once the limit is reached, you will need to disconnect a device in order to connect a new one. Note that there may be a lag between when a device is disconnected and the system recognizes that a new device can be connected. There is an additional limit to the total number of devices (or Wi-Fi/MAC addresses) listed in your account - that maximum is 50 devices. If you hit this limit due to rotating Wi-Fi/MAC address settings, you will need to log into your account and delete old Wi-Fi/MAC addresses that are no longer used by your active devices.

Question: Can I have a router?
Answer: Routers are not permitted on the network due to wireless interference negatively impacting other users' internet connectivity and quality of service. This includes MiFi-type routers that use cellular data, as the router will still broadcast on a wireless channel that will interfere with the larger Wi-Fi network. Users do not need routers, as their devices will be on the users' individual Personal Area Network, allowing their wireless devices to communicate securely within the wireless network. If you currently utilize a router, you will be required to disconnect the equipment in order to remove the interference impacting other users on the network.

Question: Can I cast from device to device?
Answer: Casting from one device to another device is supported. Devices you wish to be able to cast to must be added to your account.

Question: Can I use smart home devices?
Answer: Yes, you will be able to add your smart home devices to your account and set them up within your Personal Area Network (PAN).

Personal Area Network

Question: What is a Personal Area Network (PAN)?
Answer: Your Personal Area Network is a private network for your devices. This is a secure network where your wireless devices can interact with each other once added to your account. This will enable you to enjoy the benefits and functionality you would have in a home or small office network. You will be able to access your printer and print from your devices, pair any smart devices to devices added to your account and take advantage of the functionality of all the internet of things (IoT).

Question: How do I use the Personal Area Network?
Answer: When you register a wireless device and connect to the network with your Wi-Fi Password (PSK), your devices are automatically grouped together. After all of your devices are connected to Wi-Fi, connect them the same way you would at home – they can "see" each other on the network.

MAC Address

Question: What is a MAC Address?
Answer: A MAC address is a hardware identification number that is unique to each device that can connect to a network. A device that can connect with a wired Ethernet connection has a wired or an ethernet MAC address. If the device can connect to a Wi-Fi network, it will have a wireless MAC address. A device that can connect with an Ethernet (wired) or wireless (Wi-Fi) connection will have both. MAC address is also known as physical addresses or hardware address. When adding a device, you will typically use the Wireless MAC Address.

Question: How do I find my MAC Address?
Answer:

Windows PC:
1. Click Windows Start or press the Windows key.
2. In the search box, type "cmd" and press Enter. (This will open the command Prompt.)
3. Type "ipconfig/all" press Enter. Under Ethernet adapter/Wireless LAN adapter you will see the physical address listed. The Physical address is the MAC address needed to add to your account.
Mac OS X:
1. Select Apple Icon
2. Click System Preferences
3. Click Network
4. Click Advanced. A network box will display.
5. Click Wi-Fi. A Wi-Fi Address or Airport Address will display. This is your MAC address.
iOS:
1. Tap Settings
2. Tap General
3. Tap About
4. Here A Wi-Fi address displays. This is the MAC address.
Android:
1. Select Settings
2. Tap About Device
3. Tap Status. A Wi-Fi address or Wi-Fi MAC address is displayed. This is the MAC address.
Other devices:
1. You may need to refer to manufacturer directions to find the MAC Address.
2. Frequently, it will be found under a Settings or About menu, though this varies by device.

Question: Apple iOS 14 iPhone, iPad, or iPod touch - Turn off private address
Answer:

Open the Settings app, then tap Wi-Fi.
Tap the information button (i) next to a network.
Tap Use Private Address to turn it OFF. If your device joined the network without using a private address, a privacy warning explains why.
The new setting is used the next time your device joins the network. If you want to use it immediately, turn Wi-Fi off and back on in Control Center or Settings, then join the network.
For screenshots - An external link was removed to protect your privacy..

Question: Android Devices - Turn off MAC Randomization for Android 10 and later
Answer:

Swipe down from the top of the screen.
Press and hold the Wi-Fi icon until the network list opens.
Tap the settings Icon (typically looks like a gear).
In the MAC Address Type field, select Phone MAC.
In some devices, you might also find this when connecting to a network under "Advanced Settings".

Question: Apple watchOS 7 and later - Turn off private address
Answer:

Open the Settings app, then tap Wi-Fi.
Tap the name of the network you joined. If you haven't joined the network yet, swipe left on its name and tap more.
Tap Private MAC to turn it OFF.
The new setting is used the next time your Apple Watch joins the network. If you want to use it immediately, turn Wi-Fi off and back on in Control Center or Settings, then join the network.
For screenshots - An external link was removed to protect your privacy..

Question: Using the Camera for MAC Address
Answer:

When Adding a Device, you will see a Camera icon below the field with the MAC Address (the exact location may move based on browser size or if you are using the app).
Click or Tap the Camera icon and allow access to your Camera to open the Camera view.
Hold the Camera close to the MAC Address of the device that you are registering and click to take the picture.
Check picture quality and submit it for processing.
Once processed, verify the MAC Address that is shown is correct, select it and submit to complete registration.

Question: Can I use an existing image for the MAC Address?
Answer: Yes, instead of using the camera, you can go to an image gallery and select the image to use. Do verify that the image shows the correct MAC Address for the device to be added. You will see an error if this MAC Address is already used on another account.

Question: Why is the MAC Address not being recognized in the image?
Answer: If the image processing system cannot identify a MAC Address, check and make sure the following conditions are true:

The image shows a valid MAC Address: there should be 6 pairs of letters and numbers from 0-9 and a-f, separated by colons or dashes.
The lighting and size of the address in the image make the address clear and distinct.

Question: How do I find the MAC Address in order to take a picture of it?
Answer: After selecting the Device Type, click or tap on the "Find MAC Address" link above the MAC Address entry field. This will give instructions for most devices. If you are still unable to find the MAC Address, you may need to search on the web for specific manufacturer instructions for your device.

Common Troubleshooting Issues

Question: Why can't I add my device?
Answer: If you have entered the MAC Address but are receiving an error trying to add your device to your account, check the following:

Is the MAC Address valid? MAC Addresses use any number and the letters from 'a' to 'f', and should have exactly 12 characters (not including colons or dashes).
Is the MAC Address already used on a device in your account? Check to make sure you are not duplicating another device's address. MAC addresses are unique for every device.
Is this device registered on another user's account? The system checks to make sure each MAC Address is unique across all user accounts at the site. If another user has registered this device, you cannot add it to your account. If you have another account with this device registered, you cannot add it to this account.

Question: How do I get my PS5 connected?
Answer: There is a known issue regarding PS5 ability to find and join wireless networks. You may need to set this manually.

On your PS5, go to Settings > Network.
Under Network > Go to Settings > Set up Internet Connection.
Hover over any network in the list, select Options (Controller), then Select Wi-Fi Frequency bands, and change this to 5GHz.
You may need to select Scan Networks to refresh the network list.
Select the "-5G" secure network and enter your PSK/WiFi password to connect.

Optimize Wireless Performance

Question: What network to use
Answer:

If you are a resident, do not use the Guest Network (where one is available). Guest networks have lower bandwidth than Resident networks.
If your device can connect to it, use the MyResNet-5G network, as it is the highest-speed network.
Not all devices can use 5G: in that case, connect to the MyResNet-2G network.

Question: Update Laptop drivers
Answer: Outdated drivers, specifically many Intel drivers, could be impacting your connection or speed. Update your driver to ensure optimal performance.

Question: Avoid Wireless Printer interference
Answer:

Add your wireless printer to your My Devices list in the portal, where your other devices can discover it on your Personal Area Network.
Or, connect the printer directly to your device via USB printer cable.
Once completed, turn off any wireless signal/radio broadcasting from your printer.

Wireless Speed Requirements - Examples

Question: Academic and Collaboration examples
Answer:

Zoom: best quality Zoom webinar (class) attendance and presenter: 3Mbps for 1080p presenter (An external link was removed to protect your privacy.)
Webex: best quality WebEx webinar (class) attendance and presenter: 3Mbps for 1080p presenter (An external link was removed to protect your privacy.)
Blackboard: full sharing required at best quality: 500Kbps (An external link was removed to protect your privacy.)
iPhone Facetime: bandwidth required to live stream iPhone Facetime at best quality: 1Mbps (An external link was removed to protect your privacy.)
Facebook Live Stream: bandwidth required for Facebook Live Stream at best quality, 1080p at 60fps: 4Mbps (An external link was removed to protect your privacy.)

Question: Gaming examples
Answer:

PlayerUnknown's BattleGrounds (PUBG) gameplay requirements "Broadband," also known as > 11Mbps (An external link was removed to protect your privacy.)
Fortnite best possible quality gameplay requirements 3Mbps (An external link was removed to protect your privacy.)
Apex Legends best possible quality gameplay requirements .5Mbps (An external link was removed to protect your privacy.)
League of Legends average 64Kbps (.064Mbps) (An external link was removed to protect your privacy.)
CS GO 3Mbps
HearthStone less than 1Mbps
Minecraft optimal, 20+ players, 30Mbps
DOTA 2 <1Mbps
The Division 2 <5Mbps
The Splatoon 2 25Mbps

Question: Streaming examples
Answer:

Netflix top UHD 4K streaming requirement 25Mbps (An external link was removed to protect your privacy.)
Hulu top UHD 4K streaming requirements 16Mbps (An external link was removed to protect your privacy.)
Amazon Prime UHD 4K streaming requirements 5Mbps (An external link was removed to protect your privacy.)

DMCA Violation Notice

Question: What is DMCA?
Answer: DMCA refers to the Digital Millennium Copyright Act, passed in 1998 to protect digital copyrighted works distributable via the internet. The law makes any person legally liable for the unlicensed distribution of copyrighted software (or other digital property) from their device. You can learn more about DMCA from the An external link was removed to protect your privacy..

Question: Why would I get a DMCA violation notice?
Answer: If you receive a DMCA violation notice, it is because Boldyn received a copyright infringement notice from a copyright holder (typically a software publisher) indicating that your device was responsible for distributing a game or other software, typically through an application such as BitTorrent. Boldyn is legally required to identify the user of the device found to be in violation and pass along the notice received from the copyright holder. In addition, based on Boldyn’s service agreement with your institution, your institution may receive these notices and your account may be suspended.

Question: I was not downloading anything, so how am I violating DMCA?
Answer: When you join a peer-to-peer service such as BitTorrent or similar services, you are allowing other users to access content on your system which they can download. This is part of the architecture of peer-to-peer services, where users download content from each other’s systems rather than a central server. When another user of the service downloads copyrighted materials from your computer, you become legally liable for the unlawful distribution of copyrighted content. This can trigger the DMCA Violation Notice as well as suspension of internet access and possibly legal action against you.

Question: What happens if I receive more DMCA violation notices?
Answer: Based on the service contract with your institution, repeat violations may include suspension of internet access for your account for varying timeframes, up to permanent account suspension. As an internet service provider, Boldyn is obligated to comply with any subpoenas issued by copyrights holders or their agents, which may result in legal action by the copyright holder. Read your notice carefully to understand the legal actions which a copyright holder may be threatening.

iOS18 Apple Devices

Question: I have iOS18 and see a feature to Rotate my Wi-Fi Address. Should I turn that on?
Answer: No, this new iOS18 security feature is not needed once you have connected to a secure network, and your Apple device will turn it off by default. Please leave it off for the best connection experience. The Wi-Fi network will recognize your device based on your Wi-Fi Password used when connecting to the secure network.

Question: What happens if I turn on the Rotate Wi-Fi Address feature?
Answer: If Rotation is turned on, the network will begin registering every Wi-Fi address that you rotate through and will eventually hit a limit (currently set to 50). Once that limit is reached, you will need to log into your account and delete the older unused Wi-Fi addresses in order to connect to Wi-Fi again.

Issues Connecting to Live Chat

Question: If you have an issue connecting to Live Chat
Answer: Clear your cookies and browser cache and try again. This will close any previous chat attempts that were not terminated.

Question: If you receive a Session Expired message, even after tapping the Refresh button
Answer: This is a known issue in the Chrome Web Browser due to blocking 3rd-party cookies. Other browsers based on Chrome may also activate the same default behavior. In Chrome, click on the Settings icon in the web address bar and turn off “Tracking Protection” to allow Chat functions on this website. You may need to reload the page. Alternatively, you may choose to download a non-Chrome browser such as An external link was removed to protect your privacy. to avoid the issue.

Support & Documentation

Boldyn provides 24/7 customer service, so whenever you need assistance connecting your devices, someone will be available to help.

Click here for documentation, instructions, frequently asked questions, and more from Boldyn support.