Call Handling (Call Forwarding)

Desktop & Web

1. Click your profile picture at the top left.
2. Click Call rules
3. Click the toggle on next to Forward all calls.
4. Click the Incoming calls dropdown to select where to forward your calls.

• Send to voicemail: Forwards calls to any voicemail inbox. You can click the message to create a custom voicemail message.
• Forward the call: Forwards calls to any extension or phone number.
• Play announcement: Plays an announcement, then ends the call. You can use the default announcement or click the message to record a custom greeting.

5. Click Add schedule, then use the date and time selectors to set your call forwarding schedule.
6. Click Save

           A banner at the top of the RingCentral app will remind you that your calls are being forwarded. In the banner:

• Click Edit to change your call forwarding settings.
• Click Turn off to stop forwarding your calls.

Mobile

1. Tap your profile picture at the top left.
2. Turn on Forward all calls.

3. Tap Incoming calls to select where to forward your calls.

• Send to Voicemail: Forwards calls to any voicemail inbox. You can click the message to create a custom voicemail message.
• Forward the call: Forwards calls to any extension or phone number.
• Play announcement: Select to play an announcement, then end the call. You can use the default announcement or click the message to record a custom greeting.

4. Tap Add schedule, then use the date and time selectors to set your call forwarding schedule.
5. Tap Save at the top right.

      A banner at the top of the RingCentral mobile app will remind you that your calls are being forwarded. In the banner:

• Tap Edit to change your call forwarding settings.
• Tap Turn off to stop forwarding your calls.

User Extension Portal

As a user, you can set up forward all calls in the Admin Portal.

1. Go to the Admin Portal and sign in.
2. Click your profile picture at the top right.
3. Click the toggle to turn on Forward all calls.

4. In the popup, click the Incoming calls dropdown to select where to forward your calls.

• Send to voicemail: Forwards calls to any voicemail box. You can click the message to create a custom voicemail message.
• Forward the call: Forwards calls to any extension or phone number.
• Play announcement: Plays an announcement, then ends the call. You can use the default announcement or click the message to record a custom greeting.

5. Click Add schedule, then use the date and time selectors to set your call forwarding schedule.
6. Click Save

A banner at the top of the Admin Portal will remind you that your calls are being forwarded. In the banner:

• Click Edit to change your call forwarding settings.
• Click Turn off to stop forwarding your calls.