Call queue availability adjustment
Within the Avaya Cloud Office application you can either opt in or out of accepting queue calls.
Desktop Application
Click on the icon in the upper left corner
Click the slider to Accept Queue Calls
For users of multiple queues click on Manage queues
Toggle on the queue to accept calls. Toggle off the queue to not accept calls.
click the X to exit
Mobile Application
Click on the icon in the upper left corner
Click the slider to Accept Queue Calls
For users of multiple queues click on Manage queues
Select Status
- Checked = on (Accepting Calls from the Queue)
- Unchecked = off (Not Accepting Calls from the Queue)
Select Save
Select Close
