Call Handling (Adding a User)

Summary

Adding alternate users to answer your calls or include them in your phone tree

Body

Call handling is one of Avaya Cloud Office functionality that will allow you to manage your phone calls.  From the web portal https://login.cloudoffice.avaya.com/.

log into this system with user.name@ndus.edu

You will find it under Settings then Call Handling.

Adding a Co-Worker

To add a coworker:

  1. Click Add number or coworker
  2. Select Coworker.

  1. A pop-up window will appear. Using the search field, type the name then click the search icon.
  2. Select the name by using the radio button
  3. Click save.

NOTE: Additional pop up window may appear if there are multiple devices are assigned to the user. Select one and click Select.

NOTE: You can change the ring order (see previous notes regarding ring all at one vs ring in order)

 

Details

Details

Article ID: 146422
Created
Mon 7/10/23 2:30 PM
Modified
Tue 7/18/23 12:51 PM