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This happens as a result of using the wrong email to register your TurningPoint account. You should use your email, ending in @UND.edu NOT @NDUS.edu.
Change your email address in TurningPoint
- Log into your TurningPoint account at https://account.turningtechnologies.com/account/.
- Select Profile from the left menu.
- Click Change Email below your email address at the top of the screen.
- Enter your @UND.edu email address.
- Enter the new email address in the area provided and click Send Verification.
- Check your email and click the link to verify the change to your email address.