Setup and use Citrix Workspace

UND provides a virtual desktop environment using Citrix. Citrix allows you to remotely access various applications from home, work, and mobile devices from any location that has an internet connection.

I want to...


Unable to open up this file that I created in Citrix on my machine

When you have created a file in Citrix, you may save it to any number of folders and locations that you have access to.  If you save it to your home machine and then try to open up the file without having Citrix open, it will give you an error message. 

When you use Citrix, you are accessing a "Virtual Machine" that has these programs installed on it.  Because the programs (such as Microsoft Word or SPSS) are not installed on your computer, you cannot open the files until you connect back to Citrix and open them through the program. 

Citrix error, "The Citrix server has reached its concurrent application limit for this application"

If you receive the following error message when attempting to open an application, then all available copies of that application are currently in use. This is a generic system error that is reported.

"The Citrix server has reached its concurrent application limit for this application."

You can also receive this error if you are trying to open up a program that you already have opened and did not close properly. If this is the case, please restart your machine.

Add a server to ChemCAD

Before first use, a server must be added for ChemCad in Citrix to work.

  1. Go to the Citrix login page at and log in with NDUS.identifier and password.
  2. Click on the Desktop tab to locate and launch the virtual desktop.
  3. Once the virtual desktop loads, locate the Engineering Lab folder or click the Windows start button and select All Programs to view a list of available programs.
  4. Click on the ChemCad icon from the list of available applications.
  5. Once ChemCad connects, a No License Found dialog box will appear. Click the Setup button.
  6. A new dialog box for License Setup will pop up. Click the Add/remove Servers button.
  7. Under the Select Server Type, select SuperProNet and type in the Server Name or Address field.
  8. Click Add Server and then OK.
  9. The Licensed products dialog box should appear within 10-20 seconds and show the CC-STEADY STATE available and ready for use.
  10. Click Continue to begin using the application.


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Article ID: 58677
Tue 7/31/18 1:11 PM
Thu 8/5/21 8:26 AM